Emergency Communications Supervising Dispatcher

The Emergency Communications Department (ECD) also known as 9-1-1 serves as the Countys primary Public Safety Answering Point (PSAP) providing emergency and non-emergency call taking and dispatch services for law enforcement fire and allied public safety agencies throughout Monterey County.

The Emergency Communications Supervising Dispatcher is a first-line supervisor responsible for leading and supporting dispatch personnel during assigned shifts coordinating daily operations on the communications floor and ensuring the timely and effective delivery of emergency services to the community.

• Supervises directs evaluates plans organizes assigns and reviews the work of assigned personnel; prepares and delivers performance evaluations and improvement plans; recommends or initiates disciplinary action as needed; evaluates training and development needs of staff and arranges for and conducts staff training.
• Receives emergency telephone calls from citizens and public agencies.
• Receives and dispatches routine and emergency radio communications of police fire and other public safety agencies.
• Monitors police fire and other public safety talk groups for emergencies and coordinates with units in the field at the supervisory level.
• Establishes work priorities in accordance with operational guidelines and ensures staffing requirements throughout assigned area are met on a daily and continuous basis.
• Approves visitors into the building after hours and is the after-hours onsite decision maker for law and fire response to building.
• Prepares and sends alert and warning notifications (reverse 911) as requested.
• Reports the need for repair of radio and other communications equipment.
• Evaluates training and development needs of assigned staff including one-on-one training.
• Provides notifications to watch commanders.

To view the complete classification description please visit the County of Monterey website: Emergency Communications Supervising Dispatcher

• Methods policies procedures and operations of public safety communications center.
• Functions of law fire and other public safety agencies.
• Proper care and use of radio-telephone equipment.
• The principles and practices of supervision and training including progressive discipline processes.

• Supervise evaluate plan organize direct and review the work of assigned personnel.
• Train assigned personnel in all functional dispatching areas including answering non-emergency calls and 911 emergency calls.
• Work all law and fire channels and dispatch operations.
• Interpret explain and implement rules regulations policies and procedures.
• Establish and maintain cooperative working relationships with those contacted in the course of work.
• Communicate clearly and effectively with the general public law fire and other agencies.
• Operate a variety of communications equipment including radio transmitters receivers and related communications equipment.
• Utilize several computer keyboard terminals with a high level of accuracy.
• Take and transmit clear and complete directions.
• Keep accurate records of messages received.
• Remain calm and think clearly in emergency and stressful situations.
• Evaluate situations organize thoughts and respond quickly in emergency situations.
• Perform multiple complex tasks simultaneously and work under stressful conditions with periods of inactivity interspersed with periods of intense time-critical activity.
• Communicate effectively both orally and in writing.

Any combination of training education and/or experience which provides the knowledge skills and abilities and required conditions of employment is qualifying. An example of a way these requirements might be acquired is:

Two (2) years of experience performing duties comparable to the position of Emergency Communications Dispatcher II in the County of Monterey and one (1) year of experience training entry-level employees.

CONDITIONS OF EMPLOYMENT
The required conditions of employment include but are not limited to the following:

• Be available to work a flexible schedule including evenings weekends holidays and during times of disaster and/or emergency; travel out of County to attend meetings.
• Work mandatory overtime as assigned.
• Possess and maintain a valid California Class C drivers license or the ability to provide suitable transportation that is approved by the appointing authority.
• Successfully pass a background investigation.
• Pursuant to the Commission on Peace Officer Standards and Training (POST) regulation 1018 every Public Safety Dispatcher/Supervisor shall satisfactorily complete the Continuing Professional Training (CPT) requirement of twenty-four (24) or more hours of POST qualifying training during every two-year CPT cycle based on the statewide CPT Anniversary Date as specified in subsection 1018(d)(2).
• Pursuant to Commission on Peace Officer Standards and Training (POST) Program Regulations Section 1018 possession of a California POST Public Safety Dispatcher Basic Certificate.

• A completed County of Monterey Employment Application

• Responses to the Supplemental Questions

HIRING PREFERENCE FOR VETERANS AND ELIGIBLE MILITARY SPOUSES

The County of Monterey is committed to honoring the service and sacrifice of veterans and eligible military spouses (i.e. surviving spouses of veterans spouses of totally disabled veterans and spouses of active-duty service members) and awards veterans preference points for this recruitment. To obtain a Veterans and Eligible Military Spouse Preference Application please visit the Human Resources website or click on the following link: Click Here to View theVeterans and Eligible Military Spouse Preference Application

To apply for veterans preference points veterans or eligible military spouses must complete and email a Veterans and Eligible Military Spouse Preference Application with supporting documentation of their eligibility Edit as applicable: by the priority screen date; OR by the final filing deadline OR within 5 business days of submitting your job application (continuous recruitments only to