Administrative Patient Services Representative

Title:
Patient Service Specialist (PSS)

Department:
Swedish Complex Spine Patient Support Services

Type:
Contract (13 Weeks) Potential Temp-to-Perm

Location:
Onsite Swedish Neuroscience Institute
550 17th Ave Suite 500 Seattle WA 98122

Schedule:
Day Shift Monday Friday 5x8 hours
08:30 AM 5:00 PM

Start Date:
03/09/2026

The Patient Service Specialist (PSS) is a patient-facing front-line administrative role responsible for coordinating and scheduling new patient referrals for a high-volume specialty clinic. This position serves as a primary point of contact for patients referring providers and internal care teams ensuring timely access to care while delivering a high standard of customer service. This is a backfill role with strong potential for permanent conversion based on performance and business need.

• Manage and process incoming new patient referrals ensuring all required documentation is received accurate and complete.

• Schedule new patient appointments according to clinic workflows provider templates and specialty-specific protocols.

• Communicate effectively with patients referring offices and providers to obtain missing information or clarify referral details.

• Maintain accurate up-to-date and confidential patient records in compliance with organizational and regulatory standards.

• Support clinic operations by facilitating smooth patient flow and timely access to services.

• Deliver consistent professional and compassionate customer service in a fast-paced clinical environment.

• Act as an initial point of contact representing the clinic and organization with professionalism.

• High school diploma or equivalent required

• Additional administrative or healthcare-related education preferred

• Minimum 1 year of referral management or patient scheduling experience in a healthcare or medical office setting.

• Experience working in a specialty clinic or hospital environment is strongly preferred.

• Demonstrated ability to manage high-volume calls referrals or scheduling workflows.

• Strong customer service and patient communication skills.

• High attention to detail with the ability to manage multiple priorities.

• Experience handling confidential patient information (HIPAA awareness).

• Proficiency with Electronic Medical Records (EMR) systems preferred.

• Strong organizational time-management and follow-up skills.

• Comfortable working onsite in a patient-facing role.

ATD Technology LLC is a certified minority woman owned business that creates opportunities to match qualified individuals with client programs while meeting all parties financial and technical goals. ATD is a full service provider with offerings in Contract Permanent and Temp-to-Perm staffing solutions. We serve Fortune 1000 mid cap and small cap companies in the Commercial Public and Government sectors.