Express Service Advisor
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Job Location:
Smithtown, NY - USA
Monthly Salary:
Not Disclosed
Posted on:
Yesterday
Vacancies:
1 Vacancy
Job Summary
Smithtown Toyota is looking for a full-time experienced Service Advisor to join their team. Competitive pay plan and benefits available. Please submit your resume for consideration.
Benefits
- A competitive compensation package for the right candidate
- Welcoming and supportive work environment
- The ability to learn and grow in your career (we promote from within!)
- Health Insurance with generous employer contributions
- Dental coverage plan available
- 401K Plans available with no waiting period
- Paid holidays (waiting period applies)
- Paid vacation (waiting period applies)
- Paid sick days
Responsibilities
- Oversee service orders and ensure that customers receive prompt courteous and effective service
- Take ownership of the customers experience by carrying out those additional assignments that allow the dealership to leave a positive impression with the customer
- Provide concierge support for all owner inquiries whether phone or in person to assure the customer does not get mishandled
- Ensure the daily inventory of technicians time is consistently sold to service customers
- Distribute work between technicians efficiently
- Answer technical questions about vehicle problems warranties services and repairs
- Maintain Customer Success Index at or above company standards
- Assist in diagnosing vehicle problems; order parts and tools as necessary
- Oversee administration of warranty claims as well as training and supervising of service department
- Reinforces company policies and adheres to company standards
- Encourages compliance with applicable laws and regulations
- Maintain good working relationship with factory(s) and foster positive employee relations
Qualifications
- Organized and friendly personality
- Time management skills
- Fantastic communication skills with your customers
- Professional well-groomed personal appearance
- Consistent record of service and sales success
- Strong record of positive customer satisfaction results
- Team oriented and self-motivated
- Able to work with little supervision
- Clean driving record and valid drivers license
- Must be able to work Saturdays
Required Experience:
Unclear Seniority
Key Skills
- Sales Experience
- Time Management
- Order Management System
- Customer Service
- Dealership Experience
- GM Vehicles
- Retail Sales
- Tire Service
- Automotive Repair
- OSHA
- Service Writing
- Automotive Service
About Company
Smithtown Toyota is currently looking for a part-time appointment scheduler/phone operator to answer inbound service calls and schedule service appointments for...
