Technical Account Manager

Calling all innovators - find your future at Fiserv.

Were Fiserv a global leader in Fintech and payments and we move money and information in a way that moves the world. We connect financial institutions corporations merchants and consumers to one another millions of times a day - quickly reliably and securely. Any time you swipe your credit card pay through a mobile app or withdraw money from the bank were involved. If you want to make an impact on a global scale come make a difference at Fiserv.

Job Title

About your role:

You will serve as the primary technical advocate for assigned enterprise clients partnering with account teams product and support to ensure successful implementation and adoption of Fiserv solutions. You will diagnose and resolve complex technical issues drive integrations and application programming interfaces (APIs) and provide guidance that reduces risk and maximizes value. This role ensures long-term client satisfaction and retention through technical excellence.

What youll do:

• Serve as the primary technical contact for assigned clients owning incident resolution technical escalations and ongoing issue triage.
• Lead technical onboarding and implementation activities including integration planning API configuration testing and production cutover.
• Troubleshoot and resolve complex production issues across client environments using logging diagnostics and root cause analysis to implement permanent fixes.
• Proactively identify technical risks and opportunities recommend configuration or roadmap changes and coordinate with product and engineering to drive defect resolution and feature requests.
• Create and maintain technical documentation runbooks and knowledge articles to enable self-service and reduce time to resolution.
• Deliver technical enablement and training to client teams and internal stakeholders to increase adoption and reduce escalations.

Experience youll need to have:

• 6 years of experience in technical account management solutions engineering or client-facing technical roles supporting enterprise software platforms.
• 4 years of experience implementing and troubleshooting integrations and application programming interfaces (APIs) in cloud-based or on-premises environments using REST SOAP or webhook patterns.
• 3 years of experience in payments merchant services banking or financial services technology or supporting regulated enterprise environments.
• 3 years of experience with SQL Linux command line network diagnostics and logging or observability tools such as Splunk ELK or equivalent.
• Relevant certifications (for example AWS Certified Solutions Architect Certified ScrumMaster Certified Information Systems Security Professional) preferred or equivalent professional training.
• Bachelors degree or higher in Computer Science Information Technology Engineering Business or related field or equivalent combination of education related experience and/or military experience.

Experience that would be great to have:

• Experience with payment processing platforms merchant acquiring flows or Clover from Fiserv.
• Familiarity with CI/CD pipelines observability platforms or scripting languages such as Python or PowerShell.

How youll work:

• This role is on-site Monday through Friday. Fiserv considers in-person collaboration to be an essential part of this role as in-person office experiences help you with your overall onboarding experience and leads to stronger productivity.

Sponsorship:

You must currently possess valid and unrestricted U.S. work authorization to be considered for this role. Individuals with temporary visas including but not limited to F-1 (OPT CPT STEM) H-1B H-2 or TN or any candidate requiring sponsorship now or in the future will not be considered for this role.

Benefits at Fiserv:

• Fuel Your Life program to support your physical financial social and emotional well-being.
• Paid holidays and generous time away policies.
• No-cost mental health support through Employee Assistance Programs.
• Living Proof program to recognize your peers extra effort with points redeemable for rewards.
• Eight Employee Resource Groups to foster a collaborative culture and expand your network.
• Unparalleled professional growth with training development and internal mobility opportunities.
• Medical dental vision life and disability insurance options available from day one.
• Retirement planning and discounted shares with the Employee Stock Purchase Plan.
• Tuition assistance and reimbursement program.
• Paid parental caregiver and military leave.

Salary Range

These pay ranges apply to employees in New Jersey and New York. Pay ranges for employees in other states may differ.

It is unlawful to discriminate against a prospective employee due to the individuals status as a veteran.

Thank you for considering employment with Fiserv. Please:

• Apply using your legal name
• Complete the step-by-step profile and attach your resume (either is acceptable both are preferable).

Our commitment to Equal Opportunity:

Fiserv is proud to be an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race color religion national origin gender gender identity sexual orientation age disability protected veteran status or any other category protected by law.

If you have a disability and require a reasonable accommodation in completing a job application or otherwise participating in the overall hiring process please contact. Please note our AskHR representatives do not have visibility to your application status. Current associates who require a workplace accommodation should refer to Fiservs Disability Accommodation Policy for additional information.

Note to agencies:

Fiserv does not accept resume submissions from agencies outside of existing do not send resumes to Fiserv associates. Fiserv is not responsible for any fees associated with unsolicited resume submissions.

Warning about fake job posts:

Please be aware of fraudulent job postings that are not affiliated with Fiserv. Fraudulent job postings may be used by cyber criminals to target your personally identifiable information and/or to steal money or financial information. Any communications from a Fiserv representative will come from a legitimate Fiserv email address.