Front Desk Agent The Manner
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Job Location:
Monthly Salary:
Posted on:
13 hours ago
Vacancies:
1 Vacancy
Job Summary
Overview
Position: Front Desk Agent
We are looking for a friendly professional and detail-oriented Front Desk Agent to join our team. The Front Desk Agent will be the first point of contact for guests and will be responsible for providing exceptional customer service ensuring guest satisfaction and performing a variety of administrative tasks.
Key Responsibilities:
- Greet and welcome guests as they arrive ensuring a warm and friendly atmosphere.
- Check guests in and out of the hotel ensuring that all registration details are accurately entered into the system.
- Handle guest requests complaints and inquiries in a timely efficient and courteous manner.
- Answer phone calls and respond to emails providing information about hotel services local attractions and amenities.
- Maintain up-to-date knowledge of hotel services policies and promotions to provide accurate information to guests.
- Process payments including credit card and cash transactions while ensuring accuracy.
- Coordinate with other departments (housekeeping maintenance etc.) to address guest needs and resolve any issues.
- Monitor guest accounts for discrepancies and ensure that all charges are correct at check-out.
- Maintain a clean and organized front desk area.
- Assist with reservations including handling cancellations modifications and special requests.
- Provide guests with directions recommendations for local dining attractions and other services as requested.
- Follow all hotel policies and procedures including safety security and confidentiality protocols.
- Prepare and distribute daily reports and ensure all front desk paperwork is completed accurately.
- Assist with other administrative duties as needed such as maintaining guest records or handling group check-ins.
Skills & Qualifications:
- Previous experience in a guest-facing role such as in a hotel or resort.
- Knowledge of multiple languages is a plus.
- Strong organizational and administrative skills.
- Ability to stand or sit for long periods.
- Must be able to lift up to 25 lbs occasionally.
- Ability to work in a fast-paced environment while maintaining attention to detail.
About Us
HHM Hotels is proud to be an equal-opportunity employer. We do not discriminate on the basis of race color gender gender identity sexual orientation marital status pregnancy national origin ancestry age religion disability veteran status genetic information citizenship status or any other group protected by law.
To see other opportunities at this location click here.
Required Experience:
Unclear Seniority
Key Skills
- Customer Service
- Hotel Experience
- Hospitality Experience
- Computer Skills
- Upselling
- Medical office experience
- Office Experience
- Computer Literacy
- Front Desk
- Guest Services
- Cash Handling
- Phone Etiquette
About Company
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