Customer Service Representative
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Job Location:
Makati City - Philippines
Monthly Salary:
PHP 28000 - 30000
Posted on:
2 hours ago
Vacancies:
1 Vacancy
Job Summary
Overall Role Purpose
The Customer Service Representative is responsible for handling Email and Chat customer service inquiries related to Peak Design products and their features. The role involves processing warranty claims by analyzing issues providing appropriate solutions and arranging replacements for bags straps and capture products.
In addition the representative will handle product returns and refunds for undesired items assist customers in registering their products and services and provide accurate information regarding product availability. The role also requires coordination with logistics partners for shipment tracking and status inquiries.
The ideal candidate must be willing to work the night shift (US-based schedule) and demonstrate passion and determination in helping customers while treating them as peers. Strong written communication skills wit and charm are essential in responding to email inquiries and delivering excellent customer support.
Job Description
Answer product inquiries and process warranty claims through email and chat using Gladly
Identify and assess customer needs by working closely with customers to achieve satisfaction
Provide accurate and complete information using appropriate tools such as Netsuite Shipwire and Shipstation
Handle customer issues by providing efficient solutions and alternatives on the first contact whenever possible
Proactively manage customer cases including issue resolution and follow-up responses
Maintain clear and accurate communication with logistics partners regarding shipment tracking and status inquiries
Requirements
At least 23 years of experience in back-office email or non-voice accounts within the BPO industry
Proficient in Gladly Shopify Netsuite and Shipwire with a background in Supply Chain Management
Exceptional English communication skills both written and verbal
Strong decision-making analytical and organizational skills
Basic knowledge of MS Office applications (Excel Word) and Google Docs
Willingness to work remotely on a night shift (US time zone) schedule
Bachelors degree in Management Logistics or a related field is a plus
Strong home internet connection (Fiber) is highly recommended
Required Skills:
At least 23 years of experience in back-office email or non-voice accounts within the BPO industry Proficient in Gladly Shopify Netsuite and Shipwire with a background in Supply Chain Management Exceptional English communication skills both written and verbal Strong decision-making analytical and organizational skills Basic knowledge of MS Office applications (Excel Word) and Google Docs Willingness to work remotely on a night shift (US time zone) schedule Bachelors degree in Management Logistics or a related field is a plus Strong home internet connection (Fiber) is highly recommended
Company Industry
IT Services and IT Consulting
Key Skills
- Typing
- Data Entry
- Customer Service
- Basic Math
- Computer Skills
- Windows
- Banking
- Upselling
- Pricing
- Sanitation
- Cash Handling
- Stocking
