Japanese Bilingual Customer Service Associate | Music Streaming Services | Shaw
Share
Job Location:
Mandaluyong - Philippines
Monthly Salary:
Not Disclosed
Posted on:
7 hours ago
Vacancies:
1 Vacancy
Job Summary
- As a Japanese Bilingual Customer Service Associate for our Music Streaming Services account in Shaw and youll be managing subscriptions assisting with account registration and handling cancellation requests to ensure our customers enjoy a seamless music experience.
- Provide bilingual customer support (English Japanese) across multiple channels (live and non-live)
- Handle Email/Chat/Calls for the customers using the provided tools
- Resolve the customers issue. Establish and maintain rapport with consumers
- Accurately capture all required information in the respective tools
- Accurately report all happenings on the email/chat/calls to the respective supervisor/lead
- Complete all given tasks within the time specified
- Adhere to the rules and regulations of the company
- Adhere to the non-disclosure agreement
Qualifications :
- Finished at least 2 years in college (or High School Graduate relevant work experience)
- Excellent English and Japanese written and verbal communication skills
- Working knowledge on computers
- Good customer service and problem solving skills
- Meet the specific daily targets with respect to the Key Result Areas
Additional Information :
All your information will be kept confidential according to EEO guidelines.
Remote Work :
No
Employment Type :
Full-time
Key Skills
- Catering
- Asset
- Corporate Finance
- Environmental Science
- Linux Administration
About Company
Sutherland is seeking an organized and reliable person to join us as Admin Specialist. We are a group of driven and supportive individuals. If you are looking to build a fulfilling career and are confident you have the skills and experience to help us succeed, we want to work with you ... View more
