Dispatcher
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Job Location:
Lockport, IL - USA
Monthly Salary:
Not Disclosed
Posted on:
16 hours ago
Vacancies:
1 Vacancy
Job Summary
Job Summary
The Service Dispatcher is responsible for coordinating workflow in the service department by assigning repair orders to technicians monitoring progress and ensuring efficient shop operations. This role is key to maximizing productivity minimizing downtime and delivering timely high-quality service to customers.
Key Responsibilities
Assign repair orders to technicians based on skill level availability and workload
Monitor shop flow and adjust assignments to maintain efficiency
Track vehicle status and ensure timely completion of work
Communicate with service advisors regarding job status delays or changes
Prioritize work based on customer needs parts availability and promised delivery times
Review repair orders for accuracy and completeness
Maintain daily production reports and technician efficiency records
Coordinate with parts department to ensure parts availability
Enforce shop policies safety procedures and quality standards
Qualifications & Skills
Previous experience in an automotive service department preferred
Strong understanding of automotive repair processes and technician skill levels
Excellent organizational and multitasking abilities
Clear communication and problem-solving skills
Ability to work in a fast-paced deadline-driven environment
Proficiency with dealership management systems preferred
High attention to detail and time management
Education & Experience
High school diploma or equivalent required
2 years of experience in automotive service operations (dispatcher advisor or technician preferred)
Physical Requirements
Ability to stand and walk through the shop for extended periods
Occasional lifting up to 25 lbs
Comfortable working in a shop environment with noise and moving vehicles
Compensation & Benefits (optional section)
Competitive pay based on experience
Health dental and vision insurance
Paid time off and holidays
Employee discounts
Opportunities for advancement
Key Skills
- Typing
- Data Entry
- Customer Service
- AS400
- Transportation Management Systems
- Computer Skills
- Paratransit
- Microsoft Outlook
- Computer Literacy
- Dispatching
- Logistics
- Phone Etiquette
About Company
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