Dispatcher
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Job Location:
Eatontown, NJ - USA
Monthly Salary:
Not Disclosed
Posted on:
18 hours ago
Vacancies:
1 Vacancy
Job Summary
Job description:
Total Comfort Group is a leading national provider of commercial HVAC services. We specialize in supporting retail and multi-site commercial properties across the United States. With a strong commitment to quality and rapid response weve earned the trust of clients from coast to coast.
What Youll Do
As a Dispatcher youll be the heartbeat of our service operationsconnecting clients technicians and internal teams to ensure smooth efficient and timely HVAC service delivery. Youll manage scheduling resource allocation and real-time problem-solving to keep our operations running at peak performance.
Key Responsibilities:
- Act as the central communication hub via phone email and messaging platforms
- Schedule and assign HVAC service appointments based on technician skillset location and client needs
- Monitor technician availability vehicle status and equipment readiness to optimize dispatching
- Maintain and manage on-call schedules including first-call and standby coverage
- Respond to emergency service requests and dispatch technicians promptly
- Troubleshoot service delays and make quick decisions to maintain service quality
- Deliver top-tier customer service by confirming appointments and providing real-time updates
- Track technician certifications and ensure compliance with safety and industry standards
- Review service timecards work orders and GPS reports for accuracy
- Maintain and update the dispatch board and service database
- Debrief technicians post-service to ensure quality and gather insights
- Forecast workload 23 days ahead and follow up on pending work orders
- Coordinate Parts Pending calls and schedule service upon part arrival
- Conduct customer satisfaction surveys and happy calls
- Log service invoices and forward payments to accounting
- Keep detailed records of service requests appointments and technician activity
- Support office service and operations managers with additional tasks as needed
What You Bring
- Proven experience in dispatching preferably in HVAC or service industries
- Strong communication skills with a calm professional demeanor under pressure
- Excellent organizational and multitasking abilities
- Familiarity with HVAC terminology and service procedures (preferred)
- Proficiency in dispatching software and computer systems
- Quick-thinking problem solver with sound decision-making skills
- Commitment to safety compliance and customer satisfaction
- Flexibility to work shifts and adapt to changing schedules
Why Join Us
- Be part of a fast-growing national company with a strong reputation
- Work in a dynamic team-oriented environment
- Opportunity to make a direct impact on service delivery and customer satisfaction
- Competitive compensation and benefits package
Job Type: Full-time
Benefits:
- 401(k)
- Dental insurance
- Employee assistance program
- Flexible spending account
- Health insurance
- Health savings account
- Life insurance
- Paid time off
- Vision insurance
Experience:
- Dispatching: 3 years (Required)
Ability to Commute:
- Eatontown NJ 07724 (Required)
Work Location: In person
- Yes
- No
Key Skills
- Typing
- Data Entry
- Customer Service
- AS400
- Transportation Management Systems
- Computer Skills
- Paratransit
- Microsoft Outlook
- Computer Literacy
- Dispatching
- Logistics
- Phone Etiquette
About Company
Total Comfort Group is your single-source solution for all of your commercial HVAC/R, electrical and plumbing needs. We have been providing exceptional installation, preventative maintenance, and repair services for industrial, multi-property commercial and retail operations nationwid ... View more
