HR Services Delivery Support (Temporary)

Mexico City - Mexico

Monthly Salary: Not Disclosed

Posted on: Yesterday

Vacancies: 1 Vacancy

Job Summary

Description

HR Services Delivery Support Temporary (MexicoCity)

Job Description Temporary Role (MexicoCity)

Role Summary

This temporary role is responsible for providing Tier 1 HR services support for colleagues and managers in a high-volume process-driven HR environment. Based in Mexico City the role acts as the first point of contact for HR inquiries ensuring efficient execution of standardized processes exceptional customer service and adherence to company HR policies and regulatory requirements in LATAM.

The role supports the broader HR Service Delivery team and collaborates closely with Tier 2 specialists and regional HRS team to ensure seamless case resolution and a positive employee experience.

Contract Details

Location: Mexico City (Hybrid)
Contract Type: Temporary

Responsibilities

Key Responsibilities

1. Centralized HR Support & Inquiry Management

Serve as the first point of contact for HR-related questions through the companys ticketing system.
Provide accurate timely and consistent responses using HR knowledge bases and Standard Operating Procedures (SOPs).
Log manage and track inquiries ensuring proper documentation audit trails and data quality.
Meet defined Service Level Agreements (SLAs) and Key Performance Indicators (KPIs) for response accuracy case resolution and service quality.

2. HR Transactional Processing & Standardization

Execute standardized HR processes including onboarding offboarding employee data changes payroll inputs employment verification letters and background checks and learning administration.
Support absences processes and basic benefits administration aligned with LATAMs legal and company requirements.
Ensure full compliance with internal HR procedures and LATAM labour regulations.
Identify improvement opportunities for knowledge base content and HR process efficiency.

3. Escalation & Cross-functional Collaboration

Assess inquiries to determine when escalation to Tier 2 HRS specialists or regional HRS team is required.
Ensure seamless follow-up and communication with escalated parties until cases are fully resolved.
Partner with internal teams to improve the employee experience and refine service delivery processes.

Qualifications

Técnico Superior Associate Degree or Bachelors degree in Human Resources Business Administration Psychology or related fields.
12 years of experience in HR operations shared services customer service or administrative support preferably in a multinational or service center environment.
Strong attention to detail and ability to follow standardized processes.
Excellent written and verbal communication skills in Spanish; intermediate English preferred.
Experience using HRIS and ticketing systems (e.g. Oracle Workday SAP ServiceNow).

Preferred

Bachelors degree in HR or related field.
Experience in HR Shared Services Centers.
Familiarity with payroll benefits and talent acquisition operations.

Skills & Competencies

Customer Focus: Demonstrates empathy and delivers clear service-oriented solutions.
Process Discipline: Follows established procedures with consistency and accuracy.
Analytical Thinking: Assesses cases to determine proper action escalation or resolution.
Communication: Explains policies and procedures clearly to employees and managers.
Team Collaboration: Works effectively with Tier 2 and regional HR groups.
Composure: Maintains professionalism during high-volume or time-sensitive periods.
Problem Solving: Identifies gaps or improvement opportunities in workflows.

Inclusive job opportunity

DescriptionHR Services Delivery Support Temporary (MexicoCity)Job Description Temporary Role (MexicoCity)Role SummaryThis temporary role is responsible for providing Tier 1 HR services support for colleagues and managers in a high-volume process-driven HR environment. Based in Mexico City the role...