Sales and Service Coordinator

Marlborough, NH - USA

Monthly Salary: Not Disclosed

Posted on: 16 hours ago

Vacancies: 1 Vacancy

Job Summary

Benefits:

401(k) matching
Bonus based on performance
Employee discounts
Flexible schedule
Opportunity for advancement

Sales & Service Coordinator

Goldfish Swim School - Marlborough

The Sales & Service Coordinator plays a vital leadership role in ensuring every family receives the GOLDEN experience at Goldfish Swim School - Marlborough. This position oversees front desk operations and sales efforts while supporting marketing initiatives that drive enrollment growth community engagement and brand visibility.

This role serves as a primary point of contact for families leading a team of Front Desk Representatives supporting enrollment goals and ensuring consistent execution of company policies and brand standards. The Sales & Service Coordinator works closely with leadership to deliver exceptional service promote programs and events and maintain operational excellence.

This is a part-time position with the opportunity to transition into a full-time role based on performance and business needs.

Key Duties and Responsibilities:

Greet and assist families via phone email text and in-person interactions with warmth and professionalism
Manage class scheduling payments and member accounts using iClassPro
Track nurture and convert leads through Salesforce using timely follow-up and multiple touchpoints
Run accurate financial sales and attendance reports; ensure proper daily reconciliation
Train coach and conduct performance reviews for Front Desk Representatives
Coordinate maintain and update bulletin boards to reflect monthly programs promotions and themes
Plan schedule and assist with events promotions and community outreach initiatives
Support the utilization of social media platforms to promote programs and marketing initiatives
Participate in in-water training to strengthen program knowledge and sales confidence
Obtain and maintain CPR First Aid AED and Lifeguard certifications (training provided internally)

Qualifications:

21 years or older
High school diploma or equivalent required; college degree preferred
Customer service sales administrative or marketing experience required
Leadership or training experience strongly preferred
Strong communication organization and multitasking skills
Experience with Salesforce iClassPro or CRM systems preferred
Financial accuracy and attention to detail
Creative dependable and team-oriented
Weekend availability required
CPR/AED First Aid and Lifeguard certification required within 90 days of hire

Benefits:

5 Days of Paid Time Off per calendar year
Bonus Eligibility
Paid in full for scheduled shifts on major holidays (six per year)
Paid in full for scheduled shifts during unexpected closures (e.g. bathroom accident inclement weather power outage)
Annual Wage Increase Eligibility
401(k) Program Participation (subject to eligibility requirements)

Why Join Goldfish Swim School

Supportive team-oriented work environment
Leadership development and growth opportunities
Paid training and certifications
A mission-driven role making a real impact on students and families
Fun fast-paced workplace with purpose

Each Goldfish Swim School is an independently owned and operated franchise. The respective Franchisee is the employer at each Goldfish Swim School location. Each franchisee can set their own wages benefit programs and terms and conditions of employment which may vary at each Goldfish Swim School location.

If you require alternative methods of application or screening you must approach the employer directly to request this as Indeed is not responsible for the employers application process.

Tropical Vibes & Impacting Lives!

You feel it the moment you walk in. Theres more than vibrant colors a tropical theme and happy children. Theres something different something extraordinary. Something truly GOLDEN. Its passion. Not just a passion for kids or a passion for swimmingits a special passion for changing even saving lives by being a part of kids learning to swim.

When you work at Goldfish youre not just an employee. Youre a part of something bigger. Youre making an impact; a splash in the lives of the children in your community. Youre an integral part of a team working together to move forward a mission. Youre also making waves in your future learning life lessons in and out of the pool through mentorship leadership and passion. At Goldfish its more than a job - its an endless pool of possibilities opportunities and life-changing moments!

Making Waves with Passion Purpose & Core Values!

At Goldfish our core values are at the heart of everything we do and behind every decision that we make. To us these values are more than just words - theyre embraced with purpose in our everyday lives and what allows us to make a splash in our community and in the lives of our members and our team!

We go above and beyond with every detail to create a GOLDEN Experience!

We believe in nurturing a culture that provides WOW! Customer Service

We do the right things make the right decisions and treat people with Integrity Compassion Trust

We meet and exceed expectations so you see Extraordinary Results

We make a big deal about lifes accomplishments by remembering to Celebrate!

Required Experience:

Benefits:401(k) matchingBonus based on performanceEmployee discountsFlexible scheduleOpportunity for advancementSales & Service CoordinatorGoldfish Swim School - MarlboroughThe Sales & Service Coordinator plays a vital leadership role in ensuring every family receives the GOLDEN experience at Goldfi...

Benefits:

401(k) matching
Bonus based on performance
Employee discounts
Flexible schedule
Opportunity for advancement

Sales & Service Coordinator

Goldfish Swim School - Marlborough

Key Duties and Responsibilities:

Greet and assist families via phone email text and in-person interactions with warmth and professionalism
Manage class scheduling payments and member accounts using iClassPro
Track nurture and convert leads through Salesforce using timely follow-up and multiple touchpoints
Run accurate financial sales and attendance reports; ensure proper daily reconciliation
Train coach and conduct performance reviews for Front Desk Representatives
Coordinate maintain and update bulletin boards to reflect monthly programs promotions and themes
Plan schedule and assist with events promotions and community outreach initiatives
Support the utilization of social media platforms to promote programs and marketing initiatives
Participate in in-water training to strengthen program knowledge and sales confidence
Obtain and maintain CPR First Aid AED and Lifeguard certifications (training provided internally)

Qualifications:

21 years or older
High school diploma or equivalent required; college degree preferred
Customer service sales administrative or marketing experience required
Leadership or training experience strongly preferred
Strong communication organization and multitasking skills
Experience with Salesforce iClassPro or CRM systems preferred
Financial accuracy and attention to detail
Creative dependable and team-oriented
Weekend availability required
CPR/AED First Aid and Lifeguard certification required within 90 days of hire

Benefits:

5 Days of Paid Time Off per calendar year
Bonus Eligibility
Paid in full for scheduled shifts on major holidays (six per year)
Paid in full for scheduled shifts during unexpected closures (e.g. bathroom accident inclement weather power outage)
Annual Wage Increase Eligibility
401(k) Program Participation (subject to eligibility requirements)

Why Join Goldfish Swim School

Supportive team-oriented work environment
Leadership development and growth opportunities
Paid training and certifications
A mission-driven role making a real impact on students and families
Fun fast-paced workplace with purpose

If you require alternative methods of application or screening you must approach the employer directly to request this as Indeed is not responsible for the employers application process.

Tropical Vibes & Impacting Lives!

Making Waves with Passion Purpose & Core Values!

We go above and beyond with every detail to create a GOLDEN Experience!

We believe in nurturing a culture that provides WOW! Customer Service

We do the right things make the right decisions and treat people with Integrity Compassion Trust

We meet and exceed expectations so you see Extraordinary Results

We make a big deal about lifes accomplishments by remembering to Celebrate!

Required Experience:

Key Skills

Senior Care
Customer Service
Developmental Disabilities Experience
Computer Skills
Microsoft Outlook
Case Management
Computer Literacy
Dispatching
Home Care
Administrative Experience
Social Work
Word Processing

Apply Now

About Company

Marlborough

Premier swim school with swim lessons for 4 months to 12 years. Our children’s swimming lessons make learning to swim fun! Find a swim school near you!

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