Apartment Services Specialist (Operations)

Apartment Services Specialist On-Site New York NY
Reporting to: DirectorApartment Services
Location: In-Office
Schedule: Monday-Friday 9 AM - 5:30 PM EST
Job Type: Full-Time Non-Exempt

Join a Hospitality Company Thats Changing the Way People Stay
Furnished Quarters is a privately owned LGBTQ diverse company and one of the largest independently owned providers of short-term furnished housing. For over 25 years weve been redefining the guest experience with curated apartment stays in vibrant cities across the globe. Now were looking for a sharp solutions-driven Apartment Services Specialist to join our operations team in New York and help us deliver on our promise of exceptional service.

What Youll Do
As the Apartment Services Specialist youll be critical in ensuring our apartments are guest-ready and operationally sound. On a typical day youll work in our systems (Salesforce and Oscar) to manage arrivals departures and apartment statuses. Youll coordinate housekeeping schedules oversee utility and Wi-Fi setups manage DirecTV access and ensure vendor tasks are completed on time. Youll also track parking reservations respond to service requests and collaborate with teams across the company to maintain our high service standards.

Your responsibilities will include:

• Coordinating apartment setups deconstructs and daily readiness tasks across Core and Global markets
• Managing housekeeping schedules and confirming clean statuses before arrivals
• Setting up and maintaining utilities Wi-Fi and DirecTV accounts for each unit
• Handling guest parking logistics reservations and billing accuracy
• Communicating with vendors and building staff to ensure timely access and service delivery
• Monitoring and resolving maintenance issues with follow-through to completion
• Updating systems like Salesforce and Oscar to reflect real-time apartment status
• Responding to internal questions from Guest Services Operations Leasing and Accounting
• Participating in a rotating on-call schedule to support urgent after-hours needs

What Makes This Role Unique

• Youll work across departmentsfrom Guest Services to Leasing to Accountingon high-impact projects
• Youll be empowered to own key operational workflows and relationships with vendors and building partners
• Youll join a team that values Challenge Collaboration Care Career and Community
• Youll be based in our New York office working with a supportive passionate group that thrives on delivering excellence

What Were Looking For

• 3 years of experience in operations hospitality apartment management or corporate housing
• Strong multitasking and problem-solving skillsespecially when handling multiple requests and systems at once
• A proactive communicator who thrives on organization and accountability
• Familiarity with Salesforce Oscar and Microsoft 365 (Excel Word Outlook Teams) is a big plus
• Daily use of Salesforce and Oscar is required to manage apartment readiness guest services coordination and internal task tracking
• Flexibility to work evenings and weekends as part of a rotating on-call schedule

Perks & Benefits

• Competitive salary and paid time off
• Medical dental and vision insurance
• 401(k) with company match
• Wellness program and employee assistance resources
• Career growth opportunities within a supportive and inclusive team

Work Hours & Location
This is a full-time non-exempt position based in our New York Office. Standard hours are Monday to Friday 9:00 AM to 5:30 PM EST. Participation in a rotating on-call program including evenings weekends and holidays is required.