Head of AI Value and GTM Enablement

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NetDocuments is the worlds #1 trusted cloud-based content management and productivity platform that helps legal professionals do their best work. We strive to win together through passionate hard work exploring new things and recognizing every interaction matters.

NetDocuments provides rewarding career growth in an inclusive diverse environment where employees are encouraged to openly contribute creative ideas and innovation backed by supportive peers and leadership working together to achieve our goals as a unified team.

At our core we are dedicated to empowering our employees to drive successful business outcomes and better user experiences for our customers and partners. Our customer-centric approach and employee enablement has allowed us to enjoy many accolades including being named among the& 2024 list of Inc. Magazines 5000 Fastest-Growing Private Companies in America.

Other recent awards include:

• Two-time winner () National Top Workplaces
• Two-time winner () Top Workplace innovation
• Three-time winner () Top Workplace in the US by the Salt Lake Tribune
• Three-time winner () Best Companies to Work for by Utah Business magazine
• Three-time winner ( 2022) Top Workplace Work-Life Flexibility
• Three-time winner ( 2022) Top Workplace Compensation & Benefits
• 2024 Cultural Excellence
• 2024 Technology Industry
• 2023 Top Workplace Leadership
• 2023 Top Workplace Purpose & Values
• 2022 Top Workplace Employee Appreciation and Employee Well Being

NetDocuments is a hybrid remote-friendly workplace. Come join our team and work inspired each day!

WhatYoullDo

NetDocuments is seeking a Head of AI Value & GTM Enablement plays a critical leadership role in scaling adoption and value realization of NetDocuments AI platform including ndMAX. This role manages and develops a team of Legal Solutions Directors (former practicing attorneys and legal operations leaders) while partnering cross-functionally with Sales Product Marketing and Customer Success to drive adoption retention and growth.

The Head of AI Value & GTM Enablement is accountable not only for individual customer success outcomes but also for building repeatable adoption frameworks improving enablement programs and amplifying NetDocuments go-to-market impact through legal subject-matter expertise.

You will:

Team Leadership & Development

• Lead coach and develop a team of Legal Solutions Directors and legal subject-matter experts
• Set clear performance expectations tied to customer adoption value realization and retention outcomes
• Build scalable engagement models that allow the team to support customers efficiently while maintaining high-impact executive relationships
• Partner with leadership on hiring onboarding and continuous enablement of Legal Solutions Director talent

Customer Adoption & Value Engineering

• Oversee customer-facing engagements focused on defining high-value AI use cases workflow transformation and change management
• Ensure consistent value-engineering methodologies are applied across accounts to accelerate time-to-value and drive sustained usage
• Act as an escalation point for complex adoption challenges with strategic customers
• Partner with Customer Success and Services leadership to align adoption plans with renewal and expansion goals

Training Enablement & Content Strategy

• Own the strategy and execution for AI adoption training including live training office hours and scalable digital content
• Collaborate with internal teams and external partners to develop repeatable training curricula tailored to legal personas and practice areas
• Ensure training programs directly address behavioral change workflow integration and real-world legal use cases
• Continuously refine enablement content based on customer feedback and usage data

Go-To-Market & Revenue Enablement

• Partner with Sales and Marketing on go-to-market initiatives including product launches messaging and positioning for legal audiences
• Support strategic sales cycles through executive-level discovery value articulation and solution design
• Contribute to thought leadership conference participation and industry events to strengthen NetDocuments credibility in legal AI
• Serve as the Voice of the Customer feeding insights into product roadmap pricing packaging and GTM strategy

Cross-Functional Collaboration

• Work closely with Product and Engineering teams to inform roadmap priorities based on real-world adoption insights
• Collaborate with Marketing on customer stories use-case development and practice-area-specific messaging
• Partner with Operations and Analytics teams to define and track adoption and value metrics

WhatYoullNeed to be Successful

• JD or equivalent legal qualification required
• 5 years of legal practice legal operations or legal technology experience with credibility in Big Law or AM Law firm
• Prior people-management or team-lead experience required
• Experience driving technology adoption change management or transformation initiatives in legal organizations
• Strong executive presence with the ability to influence senior stakeholders internally and externally
• Demonstrated ability to translate complex technology into practical legal workflows and business value

What Will Make You Stand Out

• Big Law or Am Law 100/200 experience
• Experience working in legal tech SaaS and/or AI-enabled products
• Background in customer success value consulting or sales enablement
• Passion for AI innovation and transforming how legal work gets done

WhatYoullLove AboutNetDocuments

• The People!
• 90% healthcare premiums company covered
• HSA company contribution
• 401K match at 4% with immediate vesting
• Flexible PTO (typically 3 to 4 weeks a year)
• 10paid holidays
• Monthly contributions forlife activities &wellness
• Access to LinkedIn learning with monthly dedicated time to explore

Compensation Transparency

The minimum pay for this position is $250000. Final compensation will be determined based on experience role scope and leveling and may include additional variable components where applicable.

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#LI-REMOTE

Equal Opportunity

NetDocuments is an Equal Opportunity Employer and prohibits discrimination and harassment of any kind. All employment decisions are based on business needs job requirements individual qualifications without regard to race color religion sex (including pregnancy) national origin age physical and mental disability marital status sexual orientation gender identity and/or expression military and veteran status or any other status protected by laws or regulations in the locations where we operate. NetDocuments believes diversity and inclusion among our employees is critical to our success and we are committed to providing a work environment free of discrimination and harassment.