Customer Care Representative
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Job Location:
Charlotte, VT - USA
Monthly Salary:
Not Disclosed
Posted on:
Yesterday
Vacancies:
1 Vacancy
Job Summary
BHS Corrugated North America is seeking a Customer Support Representative to act as the primary point of contact for customer inquiries and escalations. This is a mid-level role requiring ownership strong judgment and the ability to manage complex situations independently from intake through resolution.
This role is not entry level. Youll be trusted to coordinate across teams communicate confidently with customers and keep issues movingespecially when pressure is high.
What Youll Do
Own customer cases from first contact through final resolution
Serve as the primary contact for high-priority or time-sensitive issues
Communicate clearly during investigations downtime events and escalations
Triage and prioritize issues based on urgency and production impact
Lead first-level escalations and coordinate with service parts and technical teams
Maintain accurate detailed case documentation within CRM/ERP systems
Identify recurring issues and share trends to support continuous improvement
Who This Role Is For
Someone with tough skin who stays professional and calm with frustrated customers
A self-sufficient coordinator who doesnt need constant direction
A fast learner who can pick up systems processes and terminology quickly
Someone comfortable working in CRMs and owning accurate detailed records
A communicator who can set expectations and keep people aligned
Qualifications
3 years of customer service coordination or support experience
Manufacturing industrial logistics or technical environment preferred
Experience owning cases or tickets end-to-end
Familiarity with CRM/ERP tools (Dynamics SAP Salesforce or similar)
Corrugated industry experience and bilingual skills are a plus
Ability to participate in up to 25% on-call rotation
Apply Now!
If youre an experienced customer support professional who takes ownership handles pressure well and keeps complex issues moving wed like to hear from you.
Required Experience:
Manager
Key Skills
- Bidding
- Business Solutions
- ABAP
- Business Operations
- Business Sales
- Corporate Marketing
About Company
Seit vielen Jahrzehnten vertrauen unsere Kunden auf Maschinen und Wellpappenanlagen von BHS Corrugated, die für hohe OEE, reduzierte Herstellkosten und optimale Qualität des Endproduktes konstruiert sind.
