Manager of EMS

Full-Time Exempt

JOB SUMMARY

Responsible for the overall direction of emergency medical services (EMS). Meets the financial objectives and supports the business goals of the organization. This position is responsible for daily billing and coding scheduling for ambulance operations and training Quality Assurance/Quality Improvement (QA/QI) process and general EMS operational oversight. The Manager of EMS is responsible for executing the department-specific compliance program in collaboration with the Director of Public Safety and Director of Compliance in accordance with JKV policy. Ensures internal and external customer satisfaction developing/retaining profitable market share and increasing non-acquisition growth. Supportive of the Villages mission values and service/hospitality (PRIDE) expectations. Completes training as required by policy.

ESSENTIAL JOB FUNCTIONS

• Researches new equipment and technology and ascertains funding.
• Manages resolution process for customer resident and associate concerns including individuals and other organizations (e.g. hospitals nursing homes etc.).
• Develops and maintains department activities systems and documentation to support safety risk management and corporate compliance goals.
• Assists with scheduling and providing monthly CEU training along with helping to maintain individual training records and training entity records.
• Oversees the QA/QI with every EMS report and assures accuracy and completeness. Assures compliance with treatment protocols. Reports non-compliance to the Director of Public Safety. Reports as assigned to the Medical Director. Enforces remedial training as needed.
• Assures that station and medical supplies are ordered.
• Provides management to EMS program.

• Schedules trains and orients EMTs and paramedics. Assists in the selection process of new EMS associates.

• Provides feedback to EMTs and paramedics and counsels for performance as needed.
• Maintains compliance with regulatory entities. Establishes protocols policies and procedures to provide efficient and effective service in line with applicable laws regulations and standard operating procedures for area agencies.
• Manages safety processes through education awareness and training. Assures safety compliance through monitoring and auditing processes. Assures proper training for licensed associates.
• Develops implements and monitors service delivery systems to support daily operations across the continuum.
• Serves as a liaison with appropriate local regional state and federal agencies to ensure proper planning cooperation and coordination of services.
• Serves as a liaison with local health care facilities (nursing homes hospitals) to coordinate activities emergency plans etc.
• Maintains up-to-date knowledge on EMS Medicare reimbursement reviews Medicare forms.
• Communicates departmental/organizational information and goals to department associates residents public and other departments. Assures high quality of service expectations to residents associates community and other organizations that department serves or supports.
• Develops monitors and communicates systems to collect and report key data to benchmark and evaluate financial and regulatory performance as well as customer service/satisfaction and provides real time warnings of business changes. Adjusts department activities as appropriate.
• Develops and recommends business plan for marketable services. Works closely with marketing team to secure business within overall Village goals. Works with risk manager and/or others to coordinate all applicable contractual issues. Maintains contacts with point persons for organizations for whom we provide contractual services.
• Works cooperatively with mechanics to ensure all vehicles are in good working condition have appropriate certificates of title registration state inspections etc.
• Maintains up-to-date knowledge on EMS Medicare reimbursement reviews Medicare forms.
• Maintains telecommunications contact with mobile and stationary units comprising emergency services network to coordinate staff activities enlist services of other agencies and/or provide alternate direction to on-scene personnel when planned procedures are not feasible.
• Maintains ambulance license all narcotics logs and all proper documentation to maintain operation of services.
• Serve on service teams or committees as assigned to provide support to key lines of Village business and ensure needs of those services are met.
• Facilitates problem solving within the legal boundaries to reduce risk of litigation.
• Develops and promotes processes for two-way communication between associates at all levels.
• Establishes policies procedures and objectives for department and develops and manages budget processes annual operating budget.
• Responsible for hiring orienting training coaching disciplining discharging of associates in assigned departments and administration of Village and department policies.
• Counsels department associates as needed. Disciplines and recommends to HR the termination of associates when necessary documenting and coordinating actions with HR. Sets performance goals monitors and assesses performance of associates.
• Maintains accurate associate attendance records.
• Adheres to all safety regulations and requirements.
• Handles stress well and gets along with others within the workplace and with customers outside the department.
• Maintains acceptable standards of workplace conduct.

The responsibilities described above represent the primary responsibilities of the job. Other responsibilities may be assigned by the supervisor as warranted by business needs. The incumbent is expected to perform all assigned responsibilities.

ESSENTIAL QUALIFICATIONS

Education:

• Bachelors degree (B. A.) from four-year college or university in business Management or a related field is preferred. Will consider equivalent experience in lieu of degree.

Experience:

• 5 years of experience in emergency medical services required.
• 5 years of management experience in related field required including financial management associate supervision and EMS regulatory compliance.
• Additional experience in dispatch security law enforcement and transportation logistics preferred.

Licenses/Certifications:

• Must be a Missouri state licensed paramedic.
• Current ACLS BCLS certification is required.
• Must have a valid Missouri Commercial Drivers License - Class C with passenger endorsement or be able to obtain within 90 days of hire.

Knowledge and Skills (required unless otherwise noted):

• Intermediate level knowledge of Microsoft Windows and Office including Word Excel PowerPoint and Outlook; intermediate keyboarding skills.
• Advanced skills in crisis communication public speaking problem solving conflict management/negotiation teaching fleet management and contract management.
• Ability to read analyze and interpret the most complex documents.
• Ability to write speeches and articles using original or innovative techniques or style.
• Ability to make effective and persuasive speeches and presentations on controversial or complex topics to top management public groups and/or boards of directors.
• Ability to calculate figures and amounts such as discounts interest commissions proportions percentages area circumference and volume.
• Ability to apply concepts such as fractions percentages ratios and proportions to practical situations.
• Ability to apply mathematical operations to such tasks as frequency distribution determination of test reliability and validity analysis of variance correlation techniques sampling theory and factor analysis.
• Ability to apply principles of logical or scientific thinking to a wide range of intellectual and practical problems.
• Advanced level knowledge of equipment commonly associated with the EMS systems.

SPECIAL WORKING CONDITIONS

• Normally works in a controlled environment.
• Occasionally required to drive either a car bus van or ambulance. Will drive personal vehicle 75% of the time and drive JKV vehicle 25% of the time.
• Frequently moves residents/patients by wheelchair stretcher carrying or other required means.
• Occasionally works outside in any/all types of environments/exposures.
• Must be available in a 24/7 operation.
• All associates may be called upon to assist other departments in a declared emergency situation.

PHYSICAL AND MENTAL DEMANDS

The physical demands described below are representative of those that must be met by an individual to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• Heavy Work The drivers physical demands include maximum occasional lift of 23 lbs. from floor to 50 in; maximum occasional carry of 23 lbs. for 50 ft; maximum occasional horizontal push/pull force of 40 lbs. for 10 feet; maximum occasional vertical push force of 55 lbs. at 24 in; maximum frequent grip of 20 lbs.; maximum occasional climb of 12 in; maximum occasional forward reach of 55 in; maximum occasional overhead reach of 66 in; maximum frequent lateral reach of 48 in; occasional bending rouching kneeling frequent neck rotation; continuous hand coordination; occasional fine motor coordination; continuous food coordination; occasional standing and walking; continuous sitting.
• The associate is required to have visual acuity to operate motor vehicles or heavy equipment.
• Balancing: Maintaining body equilibrium to prevent falling when walking standing or crouching on narrow wet or slippery surfaces.
• Lifting: Raising objects from a lower to a higher position or moving objects horizontally from position to position. This factor is important if it occurs to a considerable degree and requires the substantial use of the upper extremities and back muscles.

• Talking: Expressing or exchanging ideas by means of the spoken word; those activities where detailed or important spoken instructions must be conveyed to other workers accurately loudly or quickly.
• Hearing: Perceiving the nature of sounds at normal speaking levels with or without correction and having the ability to receive detailed information through oral communication making discriminations in sound.

SUPERVISION RECEIVED

Reports directly to the Director of Public Safety.

SUPERVISION GIVEN

Provides frequent and ongoing direction to associates in EMS.

EOE/D/V

Nicotine-Free Workplace

Post-offer background check and health screening required

Questions can be directed to

Required Experience:

Manager