Assistant Manager I2C
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Job Summary
Ready to shape the future of work
At Genpact we dont just adapt to changewe drive it. AI and digital innovation are redefining industries and were leading the charge. Genpacts AI Gigafactory our industry-first accelerator is an example of how were scaling advanced technology solutions to help global enterprises work smarter grow faster and transform at scale. From large-scale models to agentic AI our breakthrough solutions tackle companies most complex challenges.
If you thrive in a fast-moving tech-driven environment love solving real-world problems and want to be part of a team thats shaping the future this is your moment.
Genpact (NYSE: G) is anadvanced technology services and solutions company that deliverslastingvalue for leading ourdeep business knowledge operational excellence and cutting-edge solutions we help companies across industries get ahead and stay by curiosity courage and innovationour teamsimplementdata technology and AItocreate tomorrow to know us onLinkedInXYouTube andFacebook.
Inviting applications for the role of Assistant Manager I2C - Contract Management & Billing Ops Specialist!
In this role we are seeking a Billing Operations lead the billing operations team ensuring seamless execution of Validation & Sales order activation processes and client deliverables. This role demands independent leadership with full responsibility and authority to drive team performance meet SLAs and prevent billing losses in a high-volume BPO environment at Genpact Noida. Reporting to the Operations Manager the incumbent will oversee daily operations for a team handling billing invoicing and accounts reconciliation. You will be expected to handle requests determine respond and resolve issues based on the SOP.
Responsibilities
Independently lead and manage the billing operations team including resource allocation performance reviews and one-on-one coaching to achieve monthly targets and client SLAs.
Oversee end-to-end billing processes including activation of Sales Orders Validation of invoices & accuracy checks to avoid revenue leakage.
Handle escalations client communications and audits with full authority ensuring compliance with financial regulations internal SOPs and Genpact standards.
Drive process improvements implement digital tools (Automation or AI) and monitor KPIs.
Mentor team members on constructive feedback gap analysis and leadership development to build a high-performing unit.
Qualifications we seek in you!
Minimum Qualifications / Skills
Bachelors degree in commerce Finance or related field; MBA or equivalent preferred.
Relevant billing operations/OTC people management
Proven track record in BPO/shared services handling high-volume billing deductions and client relationships independently.
Required Skills and Competencies
Strong leadership with ability to operate autonomously make decisions under pressure and foster team accountability.
Expertise in SAP MS Excel PowerPoint and MS Teams for reporting and collaboration.
Excellent stakeholder management analytical skills and attention to detail to minimize billing errors.
Proactive problem-solver with knowledge of performance management and process optimization methodologies.
Location and Shift
Noida Sector 135 IT SEZ Uttar Pradesh (onsite flexible shifts as per business needs).
Why join Genpact
Be a transformation leader Work at the cutting edge of AI automation and digital innovation
Make an impact Drive change for global enterprises and solve business challenges that matter
Accelerate your career Get hands-on experience mentorship and continuous learning opportunities
Work with the best Join 140000 bold thinkers and problem-solvers who push boundaries every day
Thrive in a values-driven culture Our courage curiosity and incisiveness - built on a foundation of integrity and inclusion - allow your ideas to fuel progress
Come join the tech shapers and growth makers at Genpact and take your career in the only direction that matters: Up.
Lets build tomorrow together.
Genpact is an Equal Opportunity Employer and considers applicants for all positions without regard to race color religion or belief sex age national origin citizenship status marital status military/veteran status genetic information sexual orientation gender identity physical or mental disability or any other characteristic protected by applicable laws. Genpact is committed to creating a dynamic work environment that values respect and integrity customer focus and innovation.
Furthermore please do note that Genpact does not charge fees to process job applications and applicants are not required to pay to participate in our hiring process in any other way. Examples of such scams include purchasing a starter kit paying to apply or purchasing equipment or training.
Required Experience:
Manager
Key Skills
- Restaurant Experience
- Fashion Retail
- Hospitality Experience
- Assistant Manager Experience
- Basic Math
- Management Experience
- Math
- Business Management
- Leadership Experience
- Supervising Experience
- Restaurant Management
- Retail Management
About Company
Artificial Intelligence. Real Outcomes. AI is changing big businesses, and so are we. Discover how cutting-edge AI drives unparalleled value.
