Officer, Card Solutions
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Job Location:
Monthly Salary:
Posted on:
11 hours ago
Vacancies:
1 Vacancy
Job Summary
To provide administrative analytical and operational support for the Banks card product portfolio (Debit Credit Prepaid Virtual). The Officer Card Solutions assists in the execution of product activities market engagement tasks client onboarding reporting and daytoday operational processes that ensure card products run efficiently. The role supports the Manager Card Solutions in market expansion initiatives co-branded card programs BIN sponsorship engagements portfolio analytics and vendor/partner coordination.
Essential Functions
- Support day-to-day card-related operations (product updates request processing follow-ups).
- Maintain product documentation approvals records and internal communication materials.
- Assist in preparing business cases BRDs UAT documents training materials and reports.
- Collect and analyze key card metrics (volumes usage spends activation rates attrition).
- Prepare weekly/monthly dashboards and MIS for management review.
- Assist in generating leads for bulk card issuance and maintain lead-tracking logs.
- Participate in client onboarding sessions for co-branded programs and BIN sponsorships.
- Support UAT cycles data validation and process testing for new card features (virtual cards tokenization etc.).
- Document defects track resolutions and ensure readiness checklists are completed.
Qualifications :
- First degree in Business Finance Economics Technology or related field
- Certifications in digital payments or product support
Experience Required
- 47 years in card operations product support banking operations or digital channels
- Experience using card systems dashboards or reporting tools
- Exposure to fintech payments or card ecosystem
Additional Information :
Behavioural Competencies:
- Adopting Practical Approaches
- Articulating Information
- Challenging Ideas
- Developing Expertise
- Documenting Facts
- Embracing Change
- Examining Information
- Exploring Possibilities
- Interacting with People
- Team Working
- Thinking Positively
- Upholding Standards
Technical Competencies:
- Active Listening
- Customer Reception and Channelling
- Difficult Calls Management
- Electronic Communications & Devices
- Query Resolution
- Telephone Caller Handling
- Workflow Management
Remote Work :
No
Employment Type :
Full-time
Key Skills
- Organizational Management
- Presentation Skills
- Agile
- SAFe
- AWS
- Solution Architecture
- Conflict Management
- Data Management
- Scrum
- Team Management
- Pre-sales
- Management Consulting
About Company
Standard Bank Group is a leading Africa-focused financial services group, and an innovative player on the global stage, that offers a variety of career-enhancing opportunities – plus the chance to work alongside some of the sector’s most talented, motivated professionals. Our clients ... View more
