Officer, Card Support
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Job Location:
Monthly Salary:
Posted on:
13 hours ago
Vacancies:
1 Vacancy
Job Summary
To provide secondlevel support for resolving customer cardrelated issues across credit debit and prepaid cards. The role interfaces with multiple card systems payment processors authorization networks and internal stakeholders to ensure quick and accurate resolution of card issues.
Essential Functions
- Provide secondlevel operational and technical support for all cardrelated issues across channels.
- Handle customer complaints and queries logged via branches CCC relationship managers or digital channels.
- Use multiple card systems; CMS (Credit/Prepaid) Switches Authorization network tools Fraud monitoring systems Dispute/Chargeback platforms
- Execute card lifecycle processes; Statement generation PIN reissuance (Verve Visa USD prepaid) Card renewal closure and reactivation Limit increases or decreases Direct debit execution for credit cards
- Liaise with payment processors (Network International Interswitch) to resolve escalated cases.
- Log and resolve cases ensuring closure within SLA.
- Ensure compliance with scheme rules regulatory policies and internal operating procedures.
Qualifications :
- First degree in IT Business Economics or related field
Experience Required
- 4-6 years experience in card operations digital channels support or banking operations. Experience with switches card systems and payment platforms. Experience working with customers and resolving technical issues
Additional Information :
Behavioural Competencies:
- Adopting Practical Approaches
- Articulating Information
- Challenging Ideas
- Developing Expertise
- Documenting Facts
- Embracing Change
- Examining Information
- Exploring Possibilities
- Interacting with People
- Team Working
- Thinking Positively
- Upholding Standards
Technical Competencies:
- Active Listening
- Customer Reception and Channelling
- Difficult Calls Management
- Electronic Communications & Devices
- Query Resolution
- Telephone Caller Handling
- Workflow Management
Remote Work :
No
Employment Type :
Full-time
Key Skills
- Anti Money Laundering
- Gas Turbine
- Animation
- Investigation
- ITI
- Blogging
About Company
Standard Bank Group is a leading Africa-focused financial services group, and an innovative player on the global stage, that offers a variety of career-enhancing opportunities – plus the chance to work alongside some of the sector’s most talented, motivated professionals. Our clients ... View more
