Cloud & DevOps Engineering, Principal

WHO WE ARE

Seagull Software LLC is a global leader in real-time item-level visibility and label management solutions dedicated to powering the worlds most complex supply chains with innovative tools for traceability authentication and automated inventory management. Our BarTender platform enables businesses across all industries to design manage print and automate the production of labels barcodes and RFID tags ensuring seamless tracking and compliance for over 100 billion unique identifiers each year. Leveraging the Mojix high-security scalable SaaS traceability platform Seagull delivers end-to-end intelligence harmonizing data to drive operational efficiency enhance customer experiences and reduce risk. Learn more at .

Were a growing profitable mid-size business with a 40-year history of leading in our field. Headquartered in Redmond Washington with offices across the United States Europe and Asia Seagull empowers businesses worldwide to keep their products moving traceable and safe. Youll work with global talented and diverse teams passionate about what they do and its impact on everyone everywhere. Join us and help shape the way the world works.

LOCATION

This direct contractor position is remote in Mexico or LATAM.

JOB SUMMARY

TheCloud & DevOps EngineeringPrincipalleads theOperationsfunctionsresponsible forthe architecture reliability performance and cost efficiency of our multi-cloud infrastructure across AWS and GCP. This role manages a team ofCloudOpsand DevOpsengineers defines operating standards and partners closely with Engineering DevOps and Security to ensure our platforms are secure scalable andhighly available.

This rolesupports the execution of the broaderCloudOpsand DevOps strategy helping to translate high-level direction into concrete operational practices for cloud infrastructure CI/CD and releasemanagement.

The role also contributes to the governance and continuous improvement of build and release processes across SaaS andon-premiseenvironments in alignment withCloudOpsleadership.

The role is deeply embedded in product development overseeing the operational impact of new features end-to-end from architectural design and delivery workflows to scalability reliability and cost efficiency. This position safeguards the long-term health of the platform by ensuring that new capabilities align with established business processes preserve performance at scale and follow a clear predictable and repeatable development lifecycle across SaaS andon-premiseenvironments in close partnership withCloudOps DevOpsand Engineering leadership.

As aCloud & DevOps Engineering Principal you will shape the roadmap forCloudand DevOpsoperations drive best practices for Kubernetes observability automation and disaster recovery and use data and metrics to continuously improve our services. Youremaintechnically strong and able to dive into details when needed while focusing much of your time on team leadership coordination and cross-functional collaboration.

WHAT YOU WILL DO

Team & Organizational Leadership

• Lead mentor and grow theCloudOpsand DevOpsteams setting clear expectations providing continuous feedback and supporting professional development.

• Serve as the primary point of contact and escalation for complex high-impact technical and operational issues affecting customers the platform or internal teams.

• Lead incident response and triage efforts including customer-facing escalations and platform outages providing clear technical direction decision-making and communication throughout the lifecycle of an incident.

• Coordinate team priorities workload distribution and on-call coverage to ensure consistent operational readiness and resilience.

• DriveCloudOpsand DevOpsstrategy and roadmap in alignment with product engineering and businessobjectives.

• Activelyparticipatein the product development lifecycle capturing and validating deployment requirements operational constraints risks and runbook considerations for new features and platform changes.

• Raise the bar for organizational excellence by enforcinghigh standardsfor availability performance security and compliance ensuringCloudOpsand DevOpspractices meet or exceed defined SLA and security requirements.

• Partner withCloudOpsand DevOps leadership to define evolve and reinforce operational standards across change management release processes and incident response.

Cloud Infrastructure Management

• Oversee the architecture scalability reliability and cost efficiency of platform infrastructure acrossAWSAzure andGCPleveragingnative cloud services whilemaintainingconsistent operational principles.

• Own and evolve governance standards for the use of core cloud services defining secure repeatable and compliant architectural patterns across all environments.

• Ensureall environments are properlymonitored secured and operationally aligned with product and customer requirements.

• Providetechnical leadership and operational guidance for multi-cloud and hybrid-cloud strategies balancing flexibility resilience and cost.

• Maintain direct ownership and involvement in the platformson-premisefootprint includingWindows-based desktopand server components ensuring first-class build packaging and installer experiences for Windows users.

• Define and enforce the full software lifecycle foron-premiseand desktop applications frombuildpipelines and release artifacts to deployment upgrade and supportability considerations.

• Ensure cloud-native infrastructure designsremaincompatible with closed and restrictedon-premisedeployments preserving portability operational feasibility and customer autonomy.

• Drive continuous improvements to infrastructure design that support both highly scalable cloud deployments and secure self-containedon-premiseinstallations.

Kubernetes Orchestration & Automation

• Lead day-to-day infrastructure and application-level operations with deep hands-on involvement in Kubernetes platforms (EKS GKE AKS) serverless workloads and cloud-native infrastructure enforcing the highest standards of availability and resilience.

• Own and oversee Kubernetes operations end-to-end including cluster lifecycle management capacity planning upgrades and workload reliability.

• Govern all networking connectivity and security-adjacent infrastructure including ingress controllers service mesh gateways firewalls VPNs and inter-environment connectivity.

• Drive a strong automation-first culture across theCloudOpsorganization enforcing standardization and repeatability through infrastructure-as-code andGitOpspractices.

• Lead and evolve automation pipelines using tools such as TerraformTerragruntArgoCD Helm and Ansible ensuring consistency across cloud andon-premiseenvironments.

• Define and enforce standardized deployment strategies including rolling updates and blue/green rollouts to minimize operational risk and service disruption.

• Establish and rigorously apply change management procedures for infrastructure and application changes reducing release risk whilemaintainingdelivery velocity.

• Promote continuous improvement and upskilling in Kubernetes and cloud-native operations including structured learning paths and certifications whereappropriate.

Monitoring Alerting & Optimization

• Own monitoring/observability with Prometheus GrafanaOpenTelemetry.

• Define and refine SLOs alerts and performance metrics.

• Use metrics and incidents to drive preventive improvements.

• Track/report keyCloudOpsand DevOpsKPIs (uptime MTTR change failure rate deployment frequency).

Database & Data Platform Management

• Guideproduction MongoDB Redis MySQL operations (scale backup failover performance).

• Ensure databases aremonitored secure andwell integrated.

• Work with data/app teams on capacity and growth planning for DBs and caches.

Security & Compliance

• Champion secure cloud practices (RBAC encryption segmentation audits).

• Oversee SSO and identity federation (OAuth SAML OIDC).

• Support Security/Compliance to meet required standards.

• Assistwith security assessments/audits remediation and process improvements.

Automation CI/CD & Infrastructure-as-Code

• Promote infrastructure-as-code (Terraform CloudFormation Ansible etc.).

• Partner with DevOps/engineering on reliable auditable CI/CD pipelines.

• Drive reuse of automation for provisioning deployment and configuration.

• Support CI/CD and release governance ensuring agreed quality/security/rollback controls for SaaS and on-prem.

Networking & Traffic Management

• Oversee cloud networking (VPCs subnets NAT target groups ACLs).

• Guideservicemesh and traffic management for microservices.

• Help standardize network patterns and connectivity across cloud data centers and partners.

Cost Management & Capacity Planning

• Monitor andoptimizecloud costs with Finance and Product/Engineering.

• Use tagging/reporting to attribute spend by product or environment.

• Collaborate on capacity planning as usage and customers grow.

• Provide cost/capacity summaries to leadership with trends risks and optimizations.

Cross-Functional Collaboration & Communication

• Act as a keyCloudOpsand DevOpspartner for Product DevOps SRE Security and IT.

• Join planning to alignCloudOpsand DevOpsinitiatives with product and company priorities.

• Communicate clearly on platform health risks incidents and improvements.

• Serve as an operational escalation point for major incidents/releases coordinating resolution and follow-up with leadership and partner teams.

WHAT WE REQUIRE
Experience andskills:

• 810 yearsof experience inCloudOps DevOps or SRE roles includingformal leadershipof engineers or small teams.

• Strong hands-on experience withAzureGCP(GKE Load Balancers Cloud Run App EngineBigQuery)andAWS(EKS EC2 IAM VPC Load Balancing Route 53 security groups etc.).

• DeepexpertiseinKubernetes operations containerized microservices and tooling (EKS GKE Helmetc.).

• Proven experience managingwell known productiongrademonitoring/observability frameworks(Prometheus Grafana OpenTelemetry) and defining SLOs and alerting.

• Advanced knowledge ofMongoDB(Sharded Clusters) RedisPostgresRabbitMQKafkaand MySQLadministration in production environments.

• Strong skills inTerraformArgoCDHelm Ansible and CI/CD practices for infrastructure and platform automation.

• Solid understanding ofOAuth SAML OIDC identity federation and secure infrastructure design.

• Demonstrated ability to use operational and reliability metrics to guide improvements in cloud operations.

• Experience working with or supportingmulti-cloud and/or hybrid-cloud environments providing operational input on performance risk and feasibility.

• Experience tracking and reportingCloudOps/DevOps KPIs(e.g. uptime MTTR deployment frequency change failure rate) to support continuous improvement.

Proficiencyin written and spokenEnglish.

Soft skills:

• Strong leadership and people development capabilities

• Analytical thinker with the ability to break down complex problems

• Detail-oriented results-driven and passionate about system reliability

• Clear communicator across technical and business teams

• Passion for working and learning in a fast-growing company.

• Ability to collaborate effectively in agile and cross-functional environments to achieve common goals.

• Proactive learningnew technologies industry trendsand adapting to evolving tools and methodologies.

EDUCATION

• Bachelors Degree in related fields such as:Bachelors DegreeComputer ScienceInformation TechnologySoftware EngineeringRelated technical field.
• CertificationsasAWS Certified DevOps Engineer ProfessionalCKA (Certified Kubernetes Administrator)Microsoft Certified: DevOps Engineer ExpertorGCPDevOps Engineerare a plus.
• Masters Degree:Specializations in Cloud Computing Cybersecurity or Softwareare a plus.

TERMS OF EMPLOYMENT

This is a full-time Contractor position.

OUR CULTURE

We offer a dynamic culturally diverse and fun environment where people with energy creativity and passion work together to deliver amazing product experiences for our customers. Join a team where your background is valued and respected and your unique insights and ideas contribute to building a culture of diversity equity and inclusion.

EQUAL EMPLOYMENT OPPORTUNITY

Seagull Software LLC is proud to provide equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race color religion age sex national origin disability status genetics protected veteran status sexual orientation gender identity or expression or any other characteristic protected by federal state or local laws. This policy applies to all terms and conditions of recruiting and employment.

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