AI Success Engineering Manager EMEA

About the team

OpenAIs AI Success Engineer team partners with the worlds most ambitious organizations to translate cutting edge AI into real business value. We guide customers from first deployment through scaled enterprise adoption. Our work spans technical integration and enablement workflow transformation and sustained program and product delivery.

Our customers range from fast growing digital natives to the largest global enterprises government agencies and educational institutions. Every engagement is an opportunity to shape how AI changes work productivity and innovation. This role sits at the center of that mission.

About the role

The AI Success Engineer team is OpenAIs primary post-sales partner for our most important customers. This role will lead that team regionally setting the bar for customer outcomes building the operating cadence and developing a high-performing group that drives adoption and measurable value from OpenAIs rapidly evolving platform.

As the regional leader youll be accountable for team performance across account health technical readiness and successful customer deployments. Youll hire coach and scale a team of AI Success Engineers establish consistent best practices and ensure we deliver an excellent connected customer experience across every touchpoint.

Youll partner closely with Sales Solutions Architecture Product and Research to align on priorities unblock escalations and translate customer needs into scalable playbooks and product feedback. Success in this role means a stronger more consistent regional team that accelerates adoption deepens activation moves strategic use cases into production and helps customers demonstrate tangible business impact.

In this role you will:

• Lead mentor and develop a high-performing regional team of engineers across EMEA

• Establish operating rhythms for the team (e.g. regional standups knowledge-sharing forums and best-practice exchange) to ensure consistency and scalability.

• Advise and partner with the worlds largest and most complex enterprises to drive AI adoption and business transformation with OpenAIs offerings.

• Create and implement customer success plans that outline goals potential challenges KPIs and timelines.

• Closely monitor the industry landscape (people competitors partners etc.) to contribute to product roadmap and other corporate strategies

• Travel 15% of the time to develop and nurture strong customer relationships to understand their business goals and needs.

• Strategize and execute initiatives to deliver an exceptional customer experience.

• Be an AI thought leader with customers and pair this with deep industry specific expertise to help drive this transformative technology. Work as an internal leader to share and scale those insights and frameworks to the team.

• Implement and run use case development and enablement sessions that can scale across multiple regions and lines of business.

• Gather and relay customer feedback to internal stakeholders and identify themes across customers to incorporate into product planning.

• Collaborate closely with the Sales team to ensure seamless handoff between pre- and post-sale.

Youll thrive in this role if you:

• Have 10 years of experience in customer-facing roles with technical enterprise products including at least 35 years managing and leading teams across multiple countries or regions.

• Experience working with global 1000 Enterprise customers with multiple stakeholders and managing success programs as the key advisor to global as well as regional customer organizations.

• Highly skilled at building deep and broad relationships across a complex matrixed organization.

• Have experience being a thought leader with your customer base.

• Possess exceptional presentation and communication skills particularly when engaging with executives and leaders.

• Expertly communicate technical concepts to customers and internal stakeholders

• Can proactively identify pain points in the product and with our customers.

• Have a humble attitude an eagerness to help others and a desire to pick up whatever knowledge youre missing to make both your team and our customers succeed.

• Are personally committed to fostering the safe and ethical evolution of AI.

About OpenAI

OpenAI is an AI research and deployment company dedicated to ensuring that general-purpose artificial intelligence benefits all of humanity. We push the boundaries of the capabilities of AI systems and seek to safely deploy them to the world through our products. AI is an extremely powerful tool that must be created with safety and human needs at its core and to achieve our mission we must encompass and value the many different perspectives voices and experiences that form the full spectrum of humanity.

We are an equal opportunity employer and we do not discriminate on the basis of race religion color national origin sex sexual orientation age veteran status disability genetic information or other applicable legally protected characteristic.

For additional information please see OpenAIs Affirmative Action and Equal Employment Opportunity Policy Statement.

Background checks for applicants will be administered in accordance with applicable law and qualified applicants with arrest or conviction records will be considered for employment consistent with those laws including the San Francisco Fair Chance Ordinance the Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act for US-based candidates. For unincorporated Los Angeles County workers: we reasonably believe that criminal history may have a direct adverse and negative relationship with the following job duties potentially resulting in the withdrawal of a conditional offer of employment: protect computer hardware entrusted to you from theft loss or damage; return all computer hardware in your possession (including the data contained therein) upon termination of employment or end of assignment; and maintain the confidentiality of proprietary confidential and non-public addition job duties require access to secure and protected information technology systems and related data security obligations.

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Required Experience:

Manager