HR Continuous Improvement Analyst

The Service Quality Analyst plays a critical role in strengthening service quality employee experience and operational effectiveness across Global People Services (GPS) as the organization continues to expand.

You will be responsible for analyzing service performance employee feedback and operational data to identify root causes of service issues and drive targeted improvements. Working closely with Service Delivery Transition Continuous Improvement and People Technology teams the role ensures insights are translated into practical actions that improve service consistency reduce failure demand and support the scalability of People Services model.

Skills Required

• Strong analytical and datainterpretation skills
• Experience with continuous improvement methodologies (Lean Six Sigma)
• Process mapping and workflow optimisation
• Changemanagement capability
• Proficiency in tools like Excel Power BI Minitab Visio or similar
• Excellent communication and stakeholder management
   

Work that matters - What youll be doing

• Analyze service quality data including NPS results escalations complaints service failures and customer insight forums to identify root causes and trends
• Translate insights into actionable improvement opportunities partnering with Service Delivery CI and Transition teams to address recurring issues
• Monitoring service performance post-transition to ensure stability quality and adherence to agreed service standards
• Support continuous improvement cycle by tracking effectiveness of interventions such as training knowledge updates or process changes.
• Produce regular reporting and insights from myHR/ServiceNow to support service reviews prioritization and decision making.

Qualifications :

• 2 years of work experience in HR related roles like HR operations shared services service quality or analytics roles within a complex or global environment.
• Be passionate and proud of delivering a great customer experience -delighting our employees and manages
• Experience in a HR Shared Services Delivery Center environment would be an added advantage
• Advanced English Language
• Knowledge of Oracle an added advantage
• Systematic with the ability to initiate process improvements and challenge current practices and bring the necessary support to its partners

Additional Information :

Our uniqueness is that we celebrate yours. Experians culture and people are important differentiators. We take our people agenda very seriously and focus on what matters; DEI work/life balance development authenticity collaboration wellness reward & recognition volunteering... the list goes on. Experians people first approach is award-winning; Worlds Best Workplaces 2024 (Fortune Top 25) Great Place To Work in 24 countries and Glassdoor Best Places to Work 2024 to name a few. Check out Experian Life on social or our Careers Site to understand why.

Experian is proud to be an Equal Opportunity and Affirmative Action employer. Innovation is an important part of Experians DNA and practices and our diverse workforce drives our success. Everyone can succeed at Experian and bring their whole self to work irrespective of their gender ethnicity religion colour sexuality physical ability or age. If you have a disability or special need that requires accommodation please let us know at the earliest opportunity.

Remote Work :

No

Employment Type :

Full-time