Market Launch Owner – Terapia

Terapia is a completely new digital product line separate from our marketplace designed to connect patients with therapists for ongoing mental health care. Patients are instantly matched with the right psychologist through a survey which filters for preferences and therapy style helping ensure the best possible fit. 

On the therapist side Terapia is a fresh opportunity we onboard new therapists and create a fair performance-driven system. Launched in Poland in December and now expanding to Mexico and beyond this role is all about owning nurturing and successfully launching Terapia in a new market. Your work in the first 90 days will determine whether we scale pivot or adjust our investment. This is a hands-on high-impact opportunity to shape the future of the product. 

This is a rare opportunity to launch a new product line from scratch in Spain own critical outcomes and directly shape how Terapia scales in new markets. If you thrive on action execution and problem-solving in early-stage setups this is the role for you.

What Youll Do

• Understand your users deeply: Talk to patients (including unhappy ones) and therapists to uncover blockers pain points and opportunities to improve the experience.

• Drive product and operational decisions: Use Pareto/MVP thinking to prioritize what to build test or skip turning messy inputs into clear actions.

• Launch and scale the market: Onboard and manage the first cohort of therapists setting up processes to ensure smooth operations and high-quality patient care.

• Design and scale GTM processes creating repeatable playbooks and growing operations from a handful of users or hires to hundreds.

• Adapt and improve continuously: Use feedback from users and local teams to optimize operations product features and the patient-therapist matching system.

• Thrive in ambiguity: Navigate challenges course-correct when needed and learn fast in a dynamic early-stage environment.

Your Goals in the First 90 Days

• Make Terapia operational and ready to scale: Establish processes systems and workflowsincluding hiring the first customer success team.

• Build your first cohort of therapists: Recruit at least 10 therapists who are ready and available to see patients.

• Gain deep user insights: Interview 20 patients to identify the most pressing problems worth solving.

• Optimize patient-therapist matching: Refine the survey and matching system to ensure patients are paired with the most relevant therapists.

• Close the feedback loop: Gather and share insights with local Docplanner teams to improve both operations and the product.

Qualifications :

Were looking for someone who thrives in early-stage action-oriented environments and can turn messy challenges into clear outcomes. You will own Terapia in a new market driving operations onboarding therapists and shaping the product for local users.

What were looking for:

• Proven ability to own outcomes end-to-end in a small team or early-stage environment thriving where things arent yet defined.

• Experience launching a product market or operation from zero to first real usersyouve been there done that and learned fast.

• Strong user empathy: you regularly talk to customers therapists or end-users and make decisions based on real insights.

• Comfortable making decisions with incomplete information and confidently owning the results.

• Demonstrated success in designing and scaling go-to-market processes

• Excellent stakeholder management and communication skills: you can align multiple teams influence decisions and keep everyone informed in fast-moving environments.

• Analytical mindset: you can gather data interpret insights and translate them into clear actions.

• Hands-on problem solver

Additional Information :

What to Expect from Our Hiring Process 

We like to keep things transparent and efficient! Heres what the process usually looks like (though it might vary slightly depending on the role):

1 Intro Chat: A first call with our Talent Partner Ainhoa to explore mutual fit around relevant skills value alignment and motivation. 

2 SHL numerical assessment: A 20-minute SHL numerical reasoning test to assess your numerical acumen given the analytical nature of the role.

3 Hiring Manager Interview: A deeper conversation about your background aspirations and experience with Michal 

4 Business Case: A take-home exercise with dedicated prep time designed to understand how you approach real-life problems and think through regulatory scenarios. Youll then walk us through your approach in a collaborative discussion with the hiring manager and another team member.

5 References & Offer! 

Why Youll Love It Here

Global Benefits  No matter where you are youll have access to:

• Healthcare insurance so you can focus on what matters.
• Wellness that works for you from gym memberships to mental health support weve got you covered.
• Time off that counts whether its a vacation your birthday or just a day to recharge we believe in balance.

Local Perks  Depending on your location you will be entitled to local benefits like meal vouchers (ticket restaurant) transport allowances or extended parental leave.

Career Growth  Were growing and so can you! Youll find lots of chances to learn develop and explore new pathswhether within your team or through cross-functional projects.

A Truly Global Team  Work with talented people from all over the world in a diverse and inclusive environment.

Flexibility That Works for You  Remote work and flexible hours arent just buzzwords here. While the extent of flexibility depends on your role and team we value results over rigid schedules. Prefer an office setting Youre welcome at any of our hubs in Barcelona Warsaw Curitiba Rio de Janeiro Mexico City Bogotá Munich Rome or Bologna.

Please note: At this time we are not able to sponsor visas for this position. To apply you must already have the legal right to work in your country of residence or the location of the role.

What We Believe In 

At Docplanner our values guide everything we do:

Focus on results  were here to make an impact.

Think like an owner  take responsibility drive outcomes.

Keep it simple keep it lean  smart solutions over complexity.

Be respectful and radically honest  openness builds trust.

Learn and be curious  growth is part of the job.

Dont just take our word for itcheck out our Glassdoor to hear what our people say!

We are committed to building a team that represents a variety of backgrounds perspectives and skills. We welcome applicants from all walks of life regardless of gender disability or background and are dedicated to fostering an inclusive workplace where everyone feels valued and empowered to contribute.

Remote Work :

Yes

Employment Type :

Full-time