Assistant Front Office Manager

As the Assistant Front Office Manager you are at the heart of the resort experiencewelcoming guests setting the tone in the lobby and ensuring every arrival stay and departure feels seamless and personal. You lead by example supporting the Front Office team with a calm confident presence and a sharp eye for detail while ensuring service standards are consistently delivered at the highest level.

In this role you balance hands-on leadership with operational excellence. You anticipate guest needs resolve concerns with professionalism and warmth and work closely with other departments to create a smooth and elevated guest journey. Every day brings something new and you thrive in a fast-paced luxury environment where memorable service genuine connection and team culture matter.

Start Date: May 2026
Contract Type: Full-Time
Pay Rate: $56000 to $63000 depending on experience. 

Key Responsibilities 

Front Office Operations & Guest Experience 

• Oversee daily Front Office operations including Front Desk Agents Front Desk Supervisors and Night Auditors. 
• Maintain a visible and engaging lobby presence anticipating guest needs and ensuring smooth operational flow during peak periods. 
• Ensure consistent delivery of elevated personalized service aligned with Rimrock standards. 
• Manage escalated guest concerns with empathy discretion and effective service recovery. 

Leadership & Team Development 

• Lead scheduling training and performance conversations to support accountability engagement and career development. 
• Coach and develop team members identifying future leaders and supporting growth pathways within the Front Office. 
• Set clear expectations and provide direct timely feedback to maintain high performance standards. 
• Act as department lead in the absence of the Front Office Manager ensuring continuity of leadership and service excellence. 

Operational Excellence & Process Improvement 

• Drive efficiency through strong organization attention to detail and disciplined execution of Front Office processes. 
• Analyze workflows identify gaps and implement improvements that enhance the guest journey and team effectiveness. 
• Ensure accuracy in reporting cash handling room status coordination and system usage. 
• Support the adoption of new tools systems and procedures to improve speed quality and consistency. 

Collaboration & Communication 

• Partner closely with other operational teams to ensure seamless guest experiences. 
• Communicate clearly confidently and directly in fast-paced environments. 
• Take initiative in decision-making while remaining aligned with overall hotel strategy and brand direction. 

Qualifications :

What You Bring 

• Front Office leadership experience in a luxury or high-volume hotel environment. 
• Post-secondary degree or diploma in Hospitality Management or a related field.  
• Strong operational and analytical skills with a focus on accuracy efficiency and results. 
• A proactive driven leadership style with comfort managing multiple priorities at pace. 
• Clear direct communication skills with the ability to lead teams through change. 
• Experience with PMS systems (Opera Cloud preferred). 

Bonus If You Bring 

• Familiarity with Banff National Park or resort-style operations. 

Who You Are 

You are a focused results-driven leader who thrives in a fast-paced environment. You take initiative naturally manage complexity with confidence and lead conversations with clarity and purpose. 

You are energized by responsibility motivated by high standards and calm under pressure. You move quickly think analytically and take pride in getting things right. You are direct decisive and dependable someone others look to when the pace picks up and expectations are high. 

You bring structure to complexity momentum to operations and confidence to the guest experience. 

Lead with precision. Drive excellence. Stay moved. 

Physical Demands 

• Prolonged standing and walking throughout Front Office and lobby areas. 
• Occasional lifting of luggage or operational materials (up to 25lbs). 

Visa Requirements: Must be legally authorized to work in Canada. 

Additional Information :

Job Perks & Benefits: 

• Comprehensive benefits package (Medical Vision & Dental) including extended benefits like; Mental Health Orthodontics Fertility Drugs and Gender Affirmation for full time permanent status employees after 3 months.  
• Defined Contribution Pension Plan with employer matching up to 5% of annual earnings for full time permanent status employees. 
• Employee travel program with discounts on room rates as well as on food & beverage at Accor properties world-wide. 
• Access to the Mountain Explorer Travel Program exclusive room rates for colleagues which includes 50% off all food & beverage when staying at Accor Hotels in Banff Lake Louise Jasper & Whistler. 
• One complimentary buffet meal per shift in our staff cafeteria. 
• Subsidized shared Staff Accommodation. 

Apply Today: Whether youre just starting your journey or seeking your next adventure wed love to hear from you. Explore current opportunities and discover what it means to be a Heartist at . 

Were committed to providing an inclusive and accessible recruitment experience. If you require any accommodations during the application or interview process please reach out confidentially at  and well work with you to ensure your needs are met. 

At Rimrock Banff we believe that diversity makes us stronger and inclusion moves us forward. 

Our team is made up of individuals from across the globe each bringing their own culture perspective and a place as naturally diverse as Banff National Park its only fitting that our workplace reflects the same richness. 

Whether youre on shift or in staff housing we want every Heartist to feel seen valued and free to be fully themselves regardless of race culture gender identity religion abilities sexual orientation or age. 

Inclusion isnt a box we check its a value we live. And while were proud of our progress we know theres always more to learn more ways to grow and more voices to elevate. 

Together we build a workplace where belonging isnt just possible its expected. 

Be you. Be bold. Stay moved. 

#CWMRSummer26
#CWMRLeadership
 

Remote Work :

No

Employment Type :

Full-time