Front Desk Supervisor

This role is about more than overseeing a shift its about presence leadership and connection. As a Front Desk Supervisor you ensure every guest interaction is seamless genuine and memorable. 

You lead the Front Desk team with warmth confidence and professionalism. You safeguard our service rituals support the flow of the lobby and step in with empathy and creativity when challenges arise. Through real-time coaching and example you elevate both individual performance and the overall guest experience.

Start Date: May 2026 
Contract Type: Full-Time
Pay Rate: $23 per hour

Key Responsibilities 

Guest Experience & Service Leadership 

• Lead Front Desk operations ensuring smooth polished and welcoming arrival and departure experiences. 
• Oversee check-in and check-out processes with precision consistency and luxury flair. 
• Anticipate guest needs and proactively support the flow of the lobby during busy periods. 
• Manage guest concerns and service recovery with empathy creativity and confidenceturning challenges into loyalty-building moments. 

Team Leadership & Development 

• Lead motivate and inspire the team through a visible engaging and supportive leadership style. 
• Provide on-the-job coaching and real-time feedback to reinforce service standards and professional growth. 
• Support the onboarding and training of new team members
• Foster a positive collaborative team environment even in fast-paced or high-pressure situations. 

Operational Excellence 

• Ensure adherence to Rimrock service standards check-in/check-out procedures and brand expectations. 
• Coordinate closely with Housekeeping and other departments to support room readiness and seamless guest journeys. 
• Monitor operational details identifying opportunities to improve efficiency and guest satisfaction. 
• Support accurate cash handling billing processes and system usage. 

Culture & Collaboration 

• Model the Rimrocks values of connection growth and authenticity in every interaction. 
• Communicate clearly and confidently taking initiative and leading conversations when needed. 
• Encourage teamwork shared accountability and a sense of ownership across the Front Desk. 

Qualifications :

What You Bring 

• Previous supervisory or acting leadership experience ideally in a luxury or high-volume hospitality environment. 
• Demonstrated ability to lead influence and motivate others in a fast-paced setting. 
• A warm confident and engaging communication style. 
• Strong organizational skills with the ability to manage multiple priorities at once. 
• Comfort making decisions and taking initiative under pressure. 
• Proficiency with PMS systems (Opera Cloud preferred). 

Bonus If You Bring 

• Experience training or mentoring team members. 
• Knowledge of Banff National Park and surrounding attractions. 

Who You Are 

You are an energetic people-focused leader who thrives on connection and momentum. You build trust quickly communicate with warmth and confidence and inspire others to perform at their best. 

You take initiative naturally adapt quickly to change and remain calm and positive under pressure. You lead through influence rather than authority motivating others through encouragement clarity and example. 

You are at your best when guiding people shaping experiences and delivering results through teamwork. 

Lead with warmth. Inspire confidence. Stay moved. 

Physical Demands 

• Occasional lifting (up to 25lbs) of guest belongings or operational materials. 

Visa Requirements: Must be legally authorized to work in Canada. 

Additional Information :

Job Perks & Benefits: 

• Comprehensive benefits package (Medical Vision & Dental) including extended benefits like; Mental Health Orthodontics Fertility Drugs and Gender Affirmation for full time permanent status employees after 3 months.  
• Defined Contribution Pension Plan with employer matching up to 5% of annual earnings for full time permanent status employees. 
• Employee travel program with discounts on room rates as well as on food & beverage at Accor properties world-wide. 
• Access to the Mountain Explorer Travel Program exclusive room rates for colleagues which includes 50% off all food & beverage when staying at Accor Hotels in Banff Lake Louise Jasper & Whistler. 
• One complimentary buffet meal per shift in our staff cafeteria. 
• Subsidized shared Staff Accommodation. 

Apply Today: Whether youre just starting your journey or seeking your next adventure wed love to hear from you. Explore current opportunities and discover what it means to be a Heartist at . 

Were committed to providing an inclusive and accessible recruitment experience. If you require any accommodations during the application or interview process please reach out confidentially at  and well work with you to ensure your needs are met. 

At Rimrock Banff we believe that diversity makes us stronger and inclusion moves us forward. 

Our team is made up of individuals from across the globe each bringing their own culture perspective and a place as naturally diverse as Banff National Park its only fitting that our workplace reflects the same richness. 

Whether youre on shift or in staff housing we want every Heartist to feel seen valued and free to be fully themselves regardless of race culture gender identity religion abilities sexual orientation or age. 

Inclusion isnt a box we check its a value we live. And while were proud of our progress we know theres always more to learn more ways to grow and more voices to elevate. 

Together we build a workplace where belonging isnt just possible its expected. 

Be you. Be bold. Stay moved. 

#CWMRSummer26
#CWMRLeadership
 

Remote Work :

No

Employment Type :

Full-time