IT LIMS Support Technician

Within the Corporate IT organization you will join the IT Service Management team for LIMS (Laboratory Information Management Systems: Labvantage technology) providing technical support expertise:

• Resolve issues maintain & improve application stability and collaborate with cross-functional teams to ensure optimal performance and reliability of business-critical systems.
• Provide 2nd & 3rd level application support for the application.

• Advanced Troubleshooting & Incident Management
  • Investigate and resolve escalated issues.
  • Perform root cause analysis and implement corrective actions.
  • Debug Java code and analyze application logs to identify problems.

• Application Monitoring & Optimization
  • Monitor application health using tools such as Grafana
  • Configure alerts and dashboards to proactively detect and address anomalies.
  • Analyze application performance and recommend improvements.

• Bug Fixing & Code Support
  • Collaborate with development teams to implement permanent solutions.
  • Bug fixing code and support on the deployments in collaboration with IT Delivery
  • Develop functionality enhancements including lab instrument / device connections (CSV mapping)

• Deployment & Release Support
  • Assist in application deployments and release validation.
  • Conduct post-deployment checks and ensure system stability.
  • DevOps following SGS procedures

• Documentation & Knowledge Management
  • Maintain detailed documentation of support procedures and known issues.
  • Share technical knowledge within support teams to reduce future escalations.

• Cross-Team Collaboration
  • Work closely with other teams and business stakeholders.
  • Provide timely updates and communication during incidents and outages.

Qualifications :

• Graduate Level of studies and/or Post-Secondary Education  in Computer Science Engineering or related subject
• Minimum of 1 - 2 years similar working experience
• Required
  • Experience in application support & bug fixing
  • Experience with Relational Databases ( Server Oracle PL/SQL)
  • Experience in related support tools (e.g. Service Now)
  • Experience developing or maintaining instrument interfaces or middleware using Java (knowledge of APIs web services XML/JSON).
  • Experience in system maintenance configuration management and basic scripting for SQL.
• Familiarity with change control incident management and documentation standards in regulated environments.
• Ideally
  • Knowledge of Labvantage LIMS (Laboratory Information Management System)
  • Understanding of laboratory workflows and data management processes.
  • Experience with GIT projects repository
  • Knowledge of Java/ Groovy / Jasper patterns
• Good understanding of the Application Lifecycle Management
• Used to work in an international environment

Required Skills

• Business user oriented with strong communication skills and ability to collaborate with IT and laboratory teams
• Organized and structured
• Team worker
• Analytic and problem solving oriented
• Focused on delivering
• Able to work under pressure and respect deadlines.
• Good level of English (verbal and written)

Additional Information :

Why SGS

• Global and very stable company world leader in the TIC (Testing Inspection and Certification) industry.
• Flexible schedule and hybrid model.
• SGS university and Campus for continuos learning options.
• Multinational environment where you will work with colleagues from multiple continents.
• Benefits platform.

Join Us: At SGS we believe in innovation collaboration and continuous improvement.  We offer a supportive and inclusive work environment that encourages professional growth and personal development. 

Remote Work :

No

Employment Type :

Full-time