Specialist I Customer Support
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Job Location:
Mandaluyong - Philippines
Monthly Salary:
Not Disclosed
Posted on:
7 hours ago
Vacancies:
1 Vacancy
Department:
Job Summary
Emersons 130 years of history have been filled with achievements and challenges that have driven innovative thinking and bold transformations molding us into the company we are today. By joining us as a Specialist I Customer Support you will provide excellent support to Fluid and Motion Control US trade operations regarding customer support. You will act as a frontline in giving solutions to customers through calls and emails.
If this sounds like a perfect fit for you apply now and join our team in Mandaluyong City Philippines!
In This Role Your Responsibilities Will Be:
Analyze qualify and complete change order requests.
Enter data orders and items into the Business System for special and replacement orders.
Escalate expedite orders and quote requests.
Answer calls and emails within a specific turnaround and talk time.
Attend meetings with other functional groups to discuss operations process updates issues and challenges.
Acknowledge customer complaints in emails and phone calls and provide solutions to customers.
Log individual productivity daily.
Who You Are:
You have a strong drive for results and exhibit passion and enthusiasm to get things done. You can efficiently carry out tasks independently and generate accurate high-quality results. You are proactive and highly innovative in approaching problem-solving. You can proficiently communicate ideas and influence both internal and external customers. Youre interpersonally savvy and able to collaborate and efficiently work with people at any level.
For This Role You Will Need:
Bachelors degree in any 4-year course.
6 months of relevant experience in customer support.
Proficiency in Microsoft Office applications and Salesforce
Excellent communication and typing skills.
Preferred Qualifications that Set You Apart:
Salesforce experience is a plus.
Our Culture & Commitment to You
At Emerson we prioritize a workplace where every employee is valued respected and empowered to grow. We foster an environment that encourages innovation collaboration and diverse perspectivesbecause we know that great ideas come from great teams. Our commitment to ongoing career development and growing an inclusive culture ensures you have the support to thrive. Whether through mentorship training or leadership opportunities we invest in your success so you can make a lasting impact. We believe diverse teams working together are key to driving growth and delivering business results.
We recognize the importance of employee wellbeing. We prioritize providing competitive benefits plans a variety of medical insurance plans Employee Assistance Program employee resource groups recognition and much more. Our culture offers flexible time off plans including paid parental leave (maternal and paternal) vacation and holiday leave.
#LI-Hybrid
Required Experience:
IC
Key Skills
About Company
Emerson has refocused its business portfolio to deliver solutions that bring greater value to our customers. About Emerson We concentrate on the most complex, profound challenges facing the world in the process, industrial, commercial and residential markets. Our global talent, best-i ... View more
