L3 IT Support Technician

Makati City - Philippines

Monthly Salary: Not Disclosed

Posted on: 2 hours ago

Vacancies: 1 Vacancy

Job Summary

This is a remote position.

SUMMARY

Were hiring an IT Support Technician (Level 3) to take ownership of Help Desk operations in a fast-paced MSP environment. This role is focused on solving issues efficiently managing multiple tickets and delivering a strong client experience. Youll work across multiple client environments handling issues end-to-end while maintaining clear communication and documentation.

JOB RESPONSIBILITIES

You manage your ticket queue without getting overwhelmed

You solve issues quickly and move on without getting stuck researching
You communicate clearly and keep tickets consistently updated
You take ownership and follow issues through to completion
You identify patterns and help improve how we operate
Handle escalations
Highly client-facing
Document and organize the help desk

QUALIFICATIONS

Experience in a ticket-driven support environment (MSP experience strongly preferred)
Comfortable managing multiple tickets at once and prioritizing effectively
Strong troubleshooting skills able to diagnose and resolve issues efficiently
Ability to escalate appropriately without over-researching
Clear communicator comfortable working with non-technical users
Organized self-motivated and able to manage your own time
Strong documentation habits and attention to detail
Strong experience with Microsoft environments (Windows Server Office365 Azure AD)
Solid understanding of networking concepts (routers switches firewalls VPNs)
Experience with virtualization platforms (VMware Hyper-V or similar)
Comfortable troubleshooting both hardware and software issues end-to-end
Nice to Have

Autotask (PSA)
N-able / SolarWinds (RMM)
Exposure to automation or scripting (PowerShell etc.)
Experience with accounting or business applications (QuickBooks Sage etc.)

JOB REQUIREMENTS

Should be willing to accept a long-term work-from-home arrangement.
Should be amenable to a permanent night shift schedule.

This is a remote position.SUMMARYWere hiring an IT Support Technician (Level 3) to take ownership of Help Desk operations in a fast-paced MSP environment. This role is focused on solving issues efficiently managing multiple tickets and delivering a strong client experience. Youll work across mult...