Case Manager RWC ERF

ABOUT LIFEMOVES

LifeMoves is the largest and most effective provider of housing and services for neighbors experiencing homelessness in Silicon Valley since 1987. Our Mission is to end homelessness by providing interim housing supportive services and building collaborative partnerships. With 40 programs LifeMoves gives our neighbors experiencing homelessness a temporary place to call home while providing intensive customized case management through site-based programs and community outreach.

POSITION PURPOSE

LifeMoves The Redwood City (RWC) Encampment Resolution Fund (ERF) provides outreach services to households who have resided in encampments in Redwood City. The LifeMoves team will be serving individuals throughout their transition from encampment through permanent housing.

The Redwood City Encampment Resolution Fund Case Manager reports to the Program Director and engages unsheltered clients ensuring continuity of care with partner agencies and helping clients navigate complex systems effectively. The position plays a key role in supporting people moving toward safe stable housing and greater self-sufficiency. They provides case management services life skills support and resource connections and work in partnership with clients to set goals celebrate progress and overcome challenges. Using a trauma-informed and strengths-based approach this position builds trust and respect making sure clients feel heard valued and supported throughout their journey.

Key responsibilities include supporting clients by connecting them to services building support networks facilitating groups and activities advocating for equitable access and providing crisis intervention when needed. Beyond working directly with clients this role may help to improve the overall program by sharing ideas identifying service gaps and helping strengthen community relationships. This role maintains clear documentation contributes to program planning and reporting and models professional ethical behavior and works closely with their teammates to provide high-quality coordinated care. Through their efforts staff empower clients to grow their strengths reach their goals and build a better future.

ESSENTIAL JOB RESPONSIBILITIES

Client Support and Case Management

• Develop and maintain individualized case plans focused on housing employment benefits and overall well-being based on each clients strengths and goals.
• Support clients with housing searches employment readiness benefits enrollment (e.g. General Assistance CalFresh CAPI) and skill-building activities such as budgeting and daily living. Connect clients to healthcare providers and community resources and assist with coordination scheduling and transportation as needed.
• Maintain accurate and timely client documentation and outcome tracking in HMIS and the agencys client management system.
• Advocate for client needs and rights when working with partners landlords employers or service agencies; provide mediation and conflict resolution support as needed.
• Provide calm trauma-informed crisis response and ensure all client services align with ethical standards and agency values.

Resource Connection and Community Collaboration

• Build and maintain partnerships with community organizations public agencies and system partners (e.g. VA APS CPS Probation) to support clients and improve access to resources.
• Serve as a liaison between LifeMoves and community stakeholders by sharing information coordinating services and promoting trauma-informed care practices.

General Agency Responsibilities

• Participate in weekly case conferences monthly trainings and regular supervision to strengthen skills.
• Fully participate in all required trainings. This includes completing trainings by assigned deadlines actively engaging during sessions and applying what you learn to your daily work.
• Attend continuing education opportunities to grow expertise and uphold agency standards.
• Be available to work occasional evenings and weekends as needed or as schedule describes.
• Perform other duties as assigned to meet program and organizational needs.

Outreach Responsibilities

• Conduct outreach to individuals experiencing unsheltered homelessness in encampments or public spaces connecting those interested with Core agencies or other essential services. Respond to dispatch requests or partner referrals providing connection to shelter housing and essential services.
• Distribute basic needs supplies (e.g. food hygiene kits) and build rapport to support engagement and trust

QUALIFICATIONS

Educational Requirements: Associates Degree in related field preferred; or High School Diploma/GED with 2-5 years of equivalent experience in related field. Related fields may include direct involvement in peer advocacy community outreach housing services or roles within the homelessness services field.

Technology: Comfortable using basic technology including phone and messaging systems email Microsoft and Google Suites and databases to complete administrative tasks and case management reporting and tracking outcomes.

Service Level Qualifications:

Care Respect Empathy: Demonstrates empathy professionalism and respect for all individuals.

Emotional Regulation: Stays calm and supportive in stressful situations and uses de-escalation skills.

Documentation: Maintains clear documentation and organization.

Organization/Prioritization: Organized detail-oriented and proactive.

Care Level Qualifications:

Advocacy Skills: Actively advocates for clients in accessing benefits navigating systems and ensuring equitable treatment across agencies.

Resource Identification: Able to identify and connect clients to housing employment health and social services by leveraging community resources effectively.

Research Skills: Uses strong analytical skills to research track and resolve client needs.

Partnership Engagement: Builds and maintains collaborative relationships with community organizations and service providers through communication and collaboration skills to strengthen client support networks.

Specific Knowledge: Specialized demonstrated knowledge in Outreach which includes understanding how to approach people to offer services in a safe appropriate and welcoming manner wherever they reside.

COMPETENCIES

• Job Knowledge: Understands job duties and performs tasks with accuracy.
• Commitment to Growth: Demonstrates a selfless commitment to others on the team including activity-based dependability self-improvement activities. Actively seeks opportunities to contribute at higher levels in service to LifeMoves and others on the team.
• Performance Improvement: Sets performance goals establishes the approach creates a learning environment.
• Time Management and Reliability: Manages workload effectively and meets deadlines.
• Proactive Collaboration: Actively seeks opportunities to partner with colleagues across teams and functions. Shares knowledge communicates openly and anticipates needs to support collective goals. Builds trust by contributing ideas offering assistance and ensuring alignment to achieve results together.

• SUPERVISORY RESPONSIBILITIES

  N/A

  TRAVEL REQUIREMENTS

  This position requires regular travel between locations throughout the city community partner locations client service events and external meetings. As such:

  A valid State drivers license and reliable transportation are required.

  Must be able to travel throughout Santa Clara and San Mateo Counties as part of regular duties. Mileage reimbursement is provided in accordance with agency policy.

  Occasional evening or weekend travel may be required to attend community events or support client services.

  Must maintain vehicle insurance as required by law and agency policy.

  PHYSICAL DEMANDS

  The physical demands described here represent those that an employee must meet to perform the essential functions of this position successfully. Reasonable accommodations may be made to enable individuals with disabilities to perform the functions. While performing the duties of this position the employee is regularly required to talk hear and communicate with others in the workplace. The employee must frequently use hands or fingers and handle or feel objects tools or controls. The employee must frequently stand walk sit and reach with hands and arms. The employee must occasionally lift and/or move up to 50 pounds. Specific vision abilities this position requires include close vision distance vision and the ability to adjust focus.

  COMPENSATION AND BENEFITS

  This rewarding role offers a competitive annual base salary and an opportunity to participate in the LifeMoves benefits package.

  LifeMoves is an equal opportunity employer (EOE) committed to building a culturally diverse staff representing the communities we serve. We provide equal employment opportunities to all individuals without regard to age race color religion sex national origin political affiliation marital status physical or mental disability (non-disqualifying) sexual orientation membership or non-membership in an employee organization personal favoritism lived experiences or any other non-merit-based factor. Candidates who are bilingual/bi

  cultural of color Native/Indigenous with disabilities who identify as LGBTQIA or who are members of other marginalized groups are strongly encouraged to apply. We aim to create and sustain inclusive equitable and welcoming environments where everyone can thrive. This job description is not intended to be a complete list of all responsibilities duties or skills required for the job and is subject to review and change at any time with or without notice in accordance with the needs of LifeMoves. Since no job description can detail all the duties and responsibilities that may be required from time to time in the performance of a job duties and responsibilities that may be inherent in a job reasonably required for its performance or required due to the changing nature of the job shall also be considered part of the job holders responsibility.

  If you require a disability accommodation during the application process please contact the Human Resources Department at (650) 685- 5880.