Director Head of Custom Healthcare

About Ipsos

Passionately curious is how we define ourselves at Ipsos. Using market research we gain an accurate and deep understanding of a person brand or market to help our clients make smart strategic business decisions. With the potential to change the world in small or big ways we strongly believe in what we do; while making sure we have fun while doing it.

Ipsos Healthcare division is dedicated to understanding the motivations behavior and influences of the multiple stakeholders driving commercial success in the healthcare doing so it enables pharmaceutical biotech and medical device companies to build successful brands and optimize their sales potential.

A global business division Ipsos Healthcare is comprised of over 1000 healthcare market research experts in 50 countries offering innovative custom RWE market access and syndicated services.

Role & Responsibilities

Overview:

Our Custom (PMR) business unit in Singapore is an established division of our Healthcare Service line having been in operation for over 20 years. During this time the unit has grown into a successful multimillion dollar business.

As the leader of this business you would be responsible for overseeing a team of 18 researchers which service over 20 pharma and medical device clients in the APAC region

You would manage and develop key clients and prospective client accounts deliver inspirational and profitable work; influence the strategic direction of the business and drive team and business growth for the Custom (PMR) business unit within the Healthcare Service Line at Ipsos Singapore

Client Focus:

• Capable of working with clients at any level
• Consistently building enduring client partnerships
• Show relentless client focus on business decisions
• Gain external recognition as a healthcare thought leader
• Continually extend and actively share expertise in Ipsos tools and techniques
• Is a strong advocate for the Ipsos offer and the value it delivers to clients
• Demonstrate and share up-to-date detailed knowledge of the competitive offer

Financial Accountability:

• Generate significant contribution to Ipsos in terms of:
  Revenue from new and existing clients
• Identify and implement ways of improving efficiency and profitability
• Identify and act upon commercial opportunities within the HealthcareService Line
• Anticipate evolving/ new commercial trends and respond to them appropriately

Project Expertise:

Activate:

• Make effective pricing decisions based on experience hard facts client situation and knowledge
• Design innovative winning proposals in response to healthcare primary market research briefs
• Lead pitches and or oversee pitches for healthcare primary market research briefs

Conduct:

• Ultimate accountability on all aspects of the set-up and design of projects
• Ultimate accountabilityfor the execution of complex projects and higher value work
• Use and direct others in the application of advanced research techniques
• Accountable for project and account profitability
• Ultimate accountability for quality procedures on projects

Deliver:

• Direct the team to deliver presentations focused on insights and story telling
• Make strategic recommendations from findings adding value to clients by taking a problem-solving approach
• Deliver inspiring client presentations

Embed:

• Accountable for ensuring project learnings are actioned
• Identify opportunities for and secure further client work

Team management and Development:

• Accountable for the management of resources/projects across the team
• Build capability within the team identifying and nurturing star performers
• Attract and recruit new talent to the team be a strong and effective ambassador for Ipsos

Performance Development:

• Drive the continuous development and career progression of people you line manage
• Guide the setting of clear motivational and measurable development objectives for people and regularly review performance against these

Experience and Qualifications

• At least 10 years of strong market research / insights experience in the healthcare sector and good application of healthcare industry knowledge
• Experience in team / business unit leadership
• Solid experience in client servicing and execution of healthcare market researchincluding design and recommendations
• Undergraduate Degree in Business Social Science Biological Science Healthcare / Pharmacy Statistics or related studies. Masters Degree preferred but not essential

Skills and Behaviours

Leadership Teamwork & Collaboration

• Leads and promotes honest open transparent and direct relationships with clients and colleagues
• Empowers the team to develop plans identify and problem solve through collaborative working
• Anticipates and responds to concerns within the team implicit and explicit and actively resolves conflict

Consideration

• Isempathetic takes into account the possible impact of actions/ decisions on others and manages others reactions to situations by anticipating likely response
• Acts with integrity respects confidentiality and sensitivity of situations and information

Clear and Appropriate Communication

• Explains complex and detailed issues clearly and succinctly
• Communication styleis influential inspiring confidence in recipients
• Coaches others to communicate more effectively

Listening

• Listens effectively takes or instructs the most appropriate course of action after collecting and considering all the necessary information
• Interpersonal sensitivity
• Recognizes the relative skills and strengths of the team and uses/ develops them appropriately
• Demonstrates cultural professional and personal sensitivity with colleagues

People

• Fosters a culture of continuous development within the team
• Is a positive and inspirational role model
• Provides direction and support to team members recognizing great work and addressing problems
• Manages conflict effectively

Creativity

• Offers fresh and imaginative ideas for solving problems and developing the business
• Recognizes and reinforces creative thought and innovative ideas

Entrepreneurial

• Actively pursues opportunities to improve and stretch the company offer performance and client delivery
• Is intellectually curious constructively challenges existing thinking systems and processes and suggests
• alternatives and encourages others to do so

Initiative

• Demonstrates and encourages in others a positive solutions-focused approach
• Relentlessly looks for ways to make clients lives easier
• Proactively drives development and career progression of self and other team members

Organization

• Is disciplined demonstrates excellence in time management prioritization and planning
• Delegates and manages resources effectively across the team
• Sets goals that are ambitious but achievable drives through to their completion
• Demonstrates excellence in managing others expectations effectively upwards and downwards