Business Systems Administrator

Opening Date:January 29 2026

Closing Date: February 13 2026

Grade/ Admin Unit: 26 / Professional/Technical

Job Class Code:0383
Salary: $ 56264.00 - $78998.40/Annually
Position Number:

Location:Augusta

JOB DESCRIPTION:

This is professional services work in analyzing and evaluating complex department-wide systems focusing on program functions and organizations. Responsibilities include developing improvements in existing operations data and/or designing new organizational processes. Responsibilities include gathering user information identifying organizational needs planning work and gaining support from strategic stakeholders. Responsibilities also include managing one or more steps in the systems project life cycle related to planning the work managing the systems work plan and ensuring timely and quality services. Work includes maintaining and updating business systems to support continuous process improvement. Work is performed under limited supervision.

REPRESENTATIVETASKS:

• Coordinates systems operation planning and evaluation and redesigns systems projects in order to ensure current and new projects meet goals and objectives.
• Prepares business plans quality controls and complex documents based on input from stakeholders in order to ensure proper delivery of program services and product deliverables.
• Analyzes user problems and agency operations in order to develop operational requirements for proposed or revised processes including cost and time estimates for future phases.
• Proactively utilizes corrective action methods and techniques in order to refine and adapt necessary operational changes within systems.
• Collects project data maintains schedules and considers budgets and resource information in order to ensure systems meet agency business needs.
• Discusses change plans with stakeholders and identifies immediate impact on daily operations in order to assess and respond to potential problems.
• Collaborates with stakeholders and managers in order to develop and instill best business and management practices.
• Facilitates timely communications with program managers outside contractors and other stakeholders in order to discuss business problems corrective action plans and related organizational issues.
• Facilitates the development of performance measures; integrates performance measures into business processes; and tests audits and validates system improvements in order to administer and monitor system changes.
• Tracks coordinates and facilitates agency projects budget schedules and directly related resource use in order to monitor and expedite improvements in agency business systems.

A critical element of the position is to analyze and evaluate complex system documents for use by the Bureau in accomplishing its goals and to make appropriate decisions. This position tracks coordinates and facilitates MRS safeguards policies and plans completes agency wide safeguards awareness training schedules and ensures compliance with complex safeguards controls established by the Internal Revenue Service (IRS) and National Institute of Standards and Technology (NIST).

KNOWLEDGESSKILLSANDABILITIESREQUIRED:

• Knowledge of program management principles methods and techniques for developing scheduling and coordinating projects and resources.
• Knowledge of the principles methods and techniques used to analyze and develop functional and organizational infrastructure requirements.
• Knowledge of applicable state and federal laws rules and regulations.
• Knowledge of current business and management systems methods and processes.
• Knowledge of quality assurance principles methods and techniques used to ensure a project or program fulfills organizational requirements and standards.
• Knowledge of data warehouses user types and system interfaces.
• Knowledge of organizational procedures workflow costs protocols policies and functions.
• Knowledge of group and individual behavior and dynamics.
• Knowledge of training methods and techniques.
• Ability to communicate and influence the behavior and thinking of individuals.
• Ability to develop and instill a variety of best practices.
• Ability to gather information from a wide variety of sources.
• Ability to organize work set priorities and determine resource requirements.
• Ability to assess identify and respond to employee training needs.
• Ability to write technical reports and documents.

MINIMUMQUALIFICATIONS:

A five (5) year combination of education training and/or professional experience in project management systems analysis business analysis program specialty or related field.

APPLICATION INSTRUCTIONS:

Please submit a cover letter along with a current resume.

In order for us to properly determine if you meet the minimum qualifications for any posting you must be sure your resume includes the month and year for any relevant experience listed. Your resume should include the duties and responsibilities associated with each position. Any experience that was not full-time employment should be identified as such.

CONTACT INFORMATION: For more information or questions specific to the position please contact

All job candidates applying for Maine Revenue Services positions will be subject to a tax clearance check. To be selected for a position all returns must be filed and tax liabilities must be paid in full. The results of the tax clearance check will be documented as part of the selection process.

For all candidates not currently employed at Maine Revenue Services: State law requires that applicants seeking initial employment with Maine Revenue Services undergo a fingerprint based state and federal criminal history record check.

This position is not eligible for visa sponsorship or STEM OPT extensions.

Benefits of working for the State of Maine:

No matter where you work across Maine state government you find employees who embody our state mottoDirigo or I leadas they provide essential services to Mainers every day. We believe in supporting our workforces health and wellbeing with a valuable total compensation package including:

• Work-Life Balance Rest is essential. Take time for yourself using 13 paid holidays 12 days of sick leave and 3 weeks of vacation leave annually. Vacation leave accrual increases with years of service and overtime-exempt employees receive personal leave.

• Health Insurance Coverage The State of Maine pays 85%-100% of employee-only premiums ($11857.68-$13950.24 annual value) depending on salary. Use this chart to find the premium costs for you and your family including the percentage of dependent coverage paid by the State.

• Health Insurance Premium Credit Participation decreases employee-only premiums by 5%. Visit the Office of Employee Health and Wellness for more information about program requirements.

• Dental Insurance The State of Maine pays 100% of employee-only dental premiums ($365.28 annual value).

• Retirement Plan The State of Maine contributes 14.11% of pay to the Maine Public Employees Retirement System (MainePERS) on behalf of the employee.

• Gym Membership Reimbursement Improve overall health with regular exercise and receive up to $40 per month to offset this expense.

• Health and Dependent Care Flexible Spending Accounts Set aside money pre-tax to help pay for out-of-pocket health care expenses and/or daycare expenses.

• Public Service Student Loan Forgiveness The State of Maine is a qualified employer for this federal program. For more information visit the Federal Student Aid office.

• Living Resources Program Navigate challenging work and life situations with our employee assistance program.

• Parental leave is one of the most important benefits for any working parent. All employees who are welcoming a childincluding fathers and adoptive parentsreceive forty-two (42) consecutive calendar days of fully paid parental leave. Additional unpaid leave may also be available under the Family and Medical Leave Act.

• Voluntary Deferred Compensation Save additional pre-tax funds for retirement in a MaineSaves 457(b) account through payroll deductions.

State employees are eligible for an extensive and highly competitive benefits package covering many aspects of wellness. Learn about additional wellness benefits for State employees from the Office of Employee Health and Wellness.

Note: Benefits may vary somewhat according to specific collective bargaining agreements and are prorated for anything less than full-time.

Theres a job and then theres purposeful transformative work. Our aim is to create a workplace where you can learn grow and continuously refine your skills. Applicants demonstrate job requirements in differing ways and we appreciate that many skills and backgrounds can make people successful in this role.

As an Equal Opportunity employer Maine State Government embraces a culture of respect and awareness. We are committed to creating a strong sense of belonging for all team members and our process ensures an inclusive environment to applicants of all backgrounds including diverse race color sex sexual orientation or gender identity physical or mental disability religion age ancestry national origin familial status or genetics.

If youre looking for a great next step and want to feel good about what you do wed love to hear from you. Please note reasonable accommodations are provided to qualified individuals with disabilities upon request.

Thinking about applying

Research shows that people from historically excluded communities tend to apply to jobs only when they check every box in the posting. If youre currently reading this and hesitating to apply for that reason we encourage you to go for it! Let us know how your experience and passion set you apart.

If you require a paper application please download and print one HERE