Process Excellence Manager

Cebu City - Philippines

Monthly Salary: Not Disclosed

Posted on: 12 hours ago

Vacancies: 1 Vacancy

Job Summary

About the job: Process Excellence Manager (Cebu City) Onsite

Start Date: ASAP

Work Arrangement: 100% Onsite (Cebu)

Shift Schedule Rest Days: Night Shift No fixed weekends off

Roles & Responsibilities:

Lead consulting assignments and deliver business value to the customers through quality initiatives.
Support process excellence initiatives and drive improvement projects in a complex and fast-paced environment.
Drive benchmarking and best practices deployment across accounts.
Identifying process gaps & improvement opportunities to infuse efficiency and effectiveness into business processes.
Understand potential customer dissatisfaction drivers and proactively mitigate any CSAT risks.
Work closely with customers and the operations leadership team to identify improvement opportunities and drive them to closure.
Drive projects to improve and maintain the profitability of the process.
Leading and ensuring governance for quality/process excellence initiatives for large engagements.
Drive a culture of process improvement using tools like Six Sigma Lean and Kaizen.
Ensure all process metrics are met.

Minimum Requirements:

With at least 8 years of experience in end-to-end Quality/Process Excellence
With at least a Six Sigma Green Belt Certification
Excellent head with a demonstrated history of working in the outsourcing/offshoring industry.
Experience in managing quality/process excellence initiatives for large engagements.
Must have led/driven Six Sigma and lean projects.
Hands-on experience in driving large transformational programs involving process reengineering analytics automation etc.
Must have worked in cross-functional teams and demonstrated the ability to drive change in the process.
Excellent oral and written communication skills and should be able to manage internal stakeholders as well as customers.
Finished at least 2 years in college without back subjects.
Amenable to all of the working conditions

About the job: Process Excellence Manager (Cebu City) Onsite Start Date: ASAP Work Arrangement: 100% Onsite (Cebu) Shift Schedule Rest Days: Night Shift No fixed weekends off Roles & Responsibilities: Lead consulting assignments and deliver business value to the customers through quality initiati...