Technical Customer Support Specialist — USA Remote
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Job Location:
Denver, CO - USA
Yearly Salary:
$ 50000 - 85000
Posted on:
14 hours ago
Vacancies:
1 Vacancy
Job Summary
Remote (US-based) New York San francisco Chicago Denver
$50000 $85000 USD
Independent Contractor Mid-Level Full-time Contract
About the Role
Our client is building a next-generation AI audio platform operating in a fast-moving startup environment where reliability speed and technical depth matter. Theyre looking for a highly technical Technical Customer Support Specialist who can independently troubleshoot complex issues across APIs integrations and audio/telephony systems.
This is not a traditional support role. Youll work close to the product debug real production issues and act as a critical bridge between customers and engineering. The ideal candidate is comfortable operating with ambiguity minimal handholding and constant change.
Please note: This is an independent contractor role (no benefits).
What Youll Do
- Troubleshoot complex issues across REST APIs integrations and telephony systems
- Debug HTTP requests/responses auth flows webhooks and integration pipelines
- Investigate browser and network-level issues using logs and developer tools
- Use GCP tools (especially GCP Logs) to trace analyze and resolve production issues
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Query data using SQL to validate behavior and isolate root causes
- Read and reason about code (primarily Python) to support debugging efforts
- Translate technical findings into clear actionable explanations for customers and internal teams
- Proactively identify patterns product gaps and documentation improvements
Technical Profile
APIs & Integrations
- Strong experience troubleshooting REST APIs HTTP flows auth and webhooks
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Comfortable debugging client-side and network issues
Code & Data
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Able to read and troubleshoot Python code
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Exposure to JavaScript / / React is a plus
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Solid working knowledge of SQL for investigations
Cloud & Infrastructure
- Hands-on experience with Google Cloud Platform especially logs and debugging tools
AI & Audio
- Strong interest in AI concepts including LLM behavior and failure modes
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Understanding of how AI models are used in production workflows
- Interest or experience in audio technology telephony or media processing
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Bonus: experience with AI audio tools (e.g. voice synthesis platforms)
What Were Looking For
- 23 years in technical customer support within SaaS or high-growth tech (B2B / enterprise preferred)
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Strong technical troubleshooting mindset (depth over ticket volume)
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Proven ability to ramp quickly with minimal onboarding
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Comfortable operating in ambiguity and fast-changing environments
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Highly autonomous proactive and accountable
How You Work
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You manage your own priorities and learning
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You adapt quickly when systems change or break
- You raise issues early and collaborate closely with product and engineering
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You communicate clearly especially in writing
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You care deeply about quality clarity and follow-through
Why This Role
- Work on real production systems at the intersection of AI audio and APIs
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High ownership and direct impact on customer experience
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Exposure to cutting-edge AI and audio workflows
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Fully remote contractor flexibility
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Competitive compensation aligned with technical depth
Apply now if you enjoy deep technical problem-solving autonomy and working close to the product in a startup environment...
Key Skills
- Dhcp
- SQL
- Active Directory
- VOIP
- VMware
- Customer Service
- Windows
- Trouble Shooting
- Java
- VPN
- Sharepiont
- hardware
- Dns
- Technical Support
- Software Applications
