Customer Support Advisor – Digital & Streaming Platform
Share
Job Location:
Yearly Salary:
Posted on:
3 hours ago
Vacancies:
1 Vacancy
Job Summary
Customer Support Advisor Digital & Streaming Platform
Belfast (On-site City Centre)
25480 annually 20% uplift for unsociable hours
Full-time 40 hours per week
If youre the person friends come to when their app isnt working their account wont load or their subscriptions acting up this role will feel familiar.
Were recruiting Customer Support Advisors to support users of a major global streaming platform helping customers get the most out of the tech they use every day.
This is a customer service role with a digital edge perfect for someone whos comfortable with apps platforms and problem-solving.
What youll be doing: Customer Support Advisor
- Supporting customers via phone and social channels
- Helping users navigate apps accounts and subscriptions
- Troubleshooting issues across devices and platforms
- Explaining features clearly without jargon
- Turning its not working into sorted thanks
Who this suits: Customer Support Advisor
You dont need to be a developer but you probably:
- Use streaming services daily
- Pick things up quickly when apps or systems change
- Enjoy figuring out why something isnt working
- Can explain tech simply to non-technical people
Customer service experience helps but its your mindset and communication that matter most.
What were looking for: Customer Support Advisor
- Confident communicator (comfortable speaking all day)
- Calm patient and naturally helpful
- Tech-comfortable apps logins settings devices
- Reliable punctual and able to commit to set hours
- Flexible to work between 8am and midnight
Working pattern: Customer Support Advisor
- 40 hours per week
- Rotational shifts between 8am12am
- Initial training MondayFriday (daytime)
- Fully on-site Belfast city centre
Whats in it for you
- 25480 annually
- 20% uplift for unsociable hours
- Fortnightly pay
- 28 days paid holiday
- Discounts wellbeing support and development pathways
- Modern working environment with on-site facilities
If you enjoy tech like helping people and want a role that mixes problem-solving with people skills this ones worth a look.
Apply now.
Key Skills
- Design Engineering
- Baan
- Customer Service
- Fund Management
- ABAP
- Elevator
