CustomerCall Center Representative
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Job Location:
Phoenix, NM - USA
Monthly Salary:
Not Disclosed
Posted on:
30+ days ago
Vacancies:
1 Vacancy
Job Summary
NGL Transportation is an Asset-based Logistics Service Provider offering end-to-end logistics services from 3PL to nationwide transportation. With a fleet of 300 trucks 900 chassis dry vans yards and warehouses NGL caters to global clients like Apple Conair Costco Amazon and more. For more information visit .
Job Responsibilities:
- Answer incoming customer calls regarding logistics inquiries orders and shipments
- Provide exceptional customer service by resolving issues and complaints in a timely manner
- Coordinate with the operations team to track shipments and update customers on delivery status
- Handle customer inquiries via email and live chat to ensure a positive customer experience
- Document all customer interactions and maintain accurate records in the database
- Collaborate with other departments to ensure smooth logistics operations and timely deliveries
Essential Qualifications:
- Excellent communication skills and a customer-focused approach
- Ability to multitask and prioritize workload effectively
- Strong problem-solving skills and attention to detail
- Proficiency in using customer service software and Microsoft Office applications
- High school diploma or equivalent qualification
Desired Experience:
- Minimum of 2 years of experience in a customer service or call center role
- Experience in the logistics industry is a plus
- Previous experience handling high call volumes and resolving customer issues
- Experience working in a fast-paced environment
Salary & Benefits:
- Minimum Salary: $23.75 per hour
- Maximum Salary: $27.50 per hour
- Currency: USD
- Frequency: Per hour
- Full-time position with benefits including health insurance and paid time off
