Airfare Specialist (Caesars New Orleans)

WE ARE CAESARS

At Caesars Entertainment our Mission Vision & Values reflect our unique purpose providing people with possibilities and places to have fun. Our Mission Vision & Values represent a unifying and inspiring way forward and all Team Members are expected to uphold them.

• Our Mission: Create the Extraordinary
• Our Vision: We create spectacular worlds that immerse inspire and connect you. We dont perform magic; we create it with excellence.
• Our Values: Blaze the Trail Together We Win All-In on Service

Our corporate social responsibility framework People Planet Play represents our continuous dedication to enhancing economic development uplifting the wellbeing of our Team Members and their families and making positive contributions to the communities we operate in.

JOB SUMMARY

The Airfare Specialist will be responsible for making travel arrangements for Caesars guests through various booking systems. Arrangements can include individual Charter & Commercial Air Group bookings Hotel stays and Ground transportation. Reservations must maintain the highest level of accuracy cost effectiveness and timeliness.

HOW YOU WILL CREATE THE EXTRAORDINARY

• Daily job duties will vary based on volumes in 2 key areas of the business: Commercial Seat Block and Charter Groups
• All job duties will be focused on giving superior customer service and ensuring all travel preferences are met and/or documented and advised
• Commercial Seat Block Program
  • Work closely with our property and vendor representatives to secure commercial airline group block space for groups of 10 to 50 passengers
  • Secure quote book space deposit space confirm the names and ticket the reservation within the given timeframes.
  • Heavy attention to detail by tracking calendaring and providing the appropriate payments in a timely manner
  • Takes Inbound telephone calls for Direct Mail and retain customers converting them into reservations for the CSB program.
• Charter Program
  • Answers inbound telephone calls for Direct Mail and retail customers converting them into reservations for the Charter program. Other duties include but not limited to:
    • Book inbound phone guests into SkyForce the propriety booking engine used to secure guests onto our charter aircraft.
    • Completing transfer of Charter reservation to on-property hotel systems while confirming data is complete & correct and all needs are met/requested in both systems
    • Responds to and consistently meets the needs of guests
    • Offers upgrades to player experience through upselling higher-level services and opportunities
    • Monitoring queue and follow up on pending request while processing various reservation requests simultaneously
    • Utilize all preferred vendors when making various travel arrangements and comply with contractual rules and guidelines
• Must be knowledgeable of all happenings on property and in market
• Politely gives consistent timely and accurate information and finds answer when unsure
• Ensure proper alignment with all internal teams through proactive communication strategies
• Maintains confidentiality of sensitive information
• Other duties as assigned

WHAT YOU WILL NEED

• Must be at least 21 years old or older to work at a casino
• Previous inbound sales experience in hospitality hotel or Leisure sales area
• Sales experience or demonstrated ability to convert calls to bookings and to upsell customers to higher yielding products and services
• LMS and Airline software certifications strongly preferred
• Ability to think independently in making decisions; ability to effectively manage time and perform multiple tasks simultaneously.
• Prefer previous experience with hotel/casino management systems GDS phone systems and Microsoft Office.
• Excellent interpersonal team building and problem-solving skills required.
• Must have excellent customer service skills.
• Must present a well-groomed professional appearance.
• Must be available to work various shifts.
• Ability to uphold and demonstrate the highest level of integrity in all situations and recognize standards required by a regulated business.
• Must have a systematic and process-oriented mindset to ensure seamless end-to-end customer experiences.
• Must have excellent oral and written communication skills.
• Must be able to listen and respond to visual and aural cues.

ADDITIONAL REQUIREMENTS

• Must be able to respond calmly and handle many customer demands in a fast-paced environment.
• Able to handle more than one function at a time by being well organized and pay attention to details.
• Must have manual dexterity to operate the computer and necessary office equipment.
• Must be able to maneuver to all areas of the casino.
• Must be able to lift up to 10 pounds and carry up to 5 pounds.
• Must be able to bend reach kneel twist and grip items while working at assigned desk area.
• Must be able to work at a fast pace and in stressful situations.
• Must be able to read write speak and understand English.
• Must be able to respond to visual and aural cues.

TOGETHER WE WIN

We believe in delivering family-style servicean approach that fosters warmth connection and a genuine sense of belonging. Our team treats every guest and colleague with the same care and hospitality we would extend to family creating a welcoming environment built on respect teamwork and personalized attention. Whether assisting customers or collaborating with coworkers we prioritize service that is thoughtful supportive and rooted in genuine relationships

DISCLAIMER

This is not necessarily an exhaustive list of all responsibilities skills duties requirements efforts or working conditions associated with the job. While this is intended to be an accurate reflection of the current job management reserves the right to revise the current job or to require that other or different tasks be performed when circumstances change (e.g. emergencies changes in personnel workload rush jobs or technical developments).

EQUAL EMPLOYMENT OPPORTUNITY

Caesars Entertainment is an Equal Opportunity Employer. Caesars Entertainment will not discriminate against any employee or applicant based upon a persons race color creed religion national origin sex marital status disability status with regard to public assistance age sexual or affectional orientation gender identity familial status ancestry local human rights commission activity citizenship genetic information protected veteran or military status or any other protected class.

GAMING LICENSE: N/A