Medical Office Assistant, Orthopedics

Newark, DE - USA

Monthly Salary: $ 22 - 23

Posted on: 17 hours ago

Vacancies: 1 Vacancy

Job Summary

Overview

About the Role

The primary purpose of the Medical Office Assistant position is to provide support with the daily activities of the clinic including answering phones and routing calls scheduling appointments patient referrals greeting and registering patients. Responds to requests and questions from hospitals patients and referring physician offices. Assists with billing and record retention activities.

Responsibilities

What Youll Do

Provides patientcentered service by creating a friendly welcoming safe environment; communicating clearly; responding to complaints promptly; organizing work to meet customer needs; meeting/exceeding service expectations; modeling Service Excellence; maintaining professional composure; working effectively with the team; and demonstrating respect for patient rights.
Greets patients and visitors promptly and courteously explains clinic procedures answers routine questions and helps maintain adherence to appointment schedules.
Schedules cancels and confirms appointments accurately; provides directions and previsit instructions; conducts reminder calls; performs preregistration; completes realtime checkin/checkout; and meets/exceeds productivity and quality standards.
Registers patients completely and accurately by obtaining updating verifying and entering all required data; securing signatures; interviewing patients professionally; serving as a liaison; verifying thirdparty information; and ensuring referrals and preauthorizations are obtained.
Answers and manages phone calls by taking accurate messages researching nonroutine questions documenting in the electronic record communicating with hospitals and physician offices protecting confidentiality covering intake lines entering transplant intake information obtaining medical records notifying navigators/reviewers performing inpatient transfer intakes mailing packets making financial referrals and reviewing MyChart requests.
Maintains filing systems by ensuring lab slips xray reports and scripts are filed prepped or scanned according to guidelines including proper attachment of documents with zebra labels.
Assists with billing procedures by preparing information for Finance collecting statistics and producing reports collecting payments and reconciling cash and providing support for the Physician Referral System process.
Adheres to patient identification policies maintains good customer relations complies with UH policies and regulations stays current with all relevant laws and standards and performs other related duties as assigned.

Qualifications

What Youll Bring

High school diploma or GED required; Associate degree preferred.
Two (2) years of progressively responsible clerical experience including receptionist and scheduling duties required. Experience in medical office setting including some billing preferred.
Computer skills (proficient w/MS Office & experience w/electronic registration and medical record systems) and excellent customer service skills required. Ability to multi-task and to effectively present information in one-on-one and small group situations.
Bilingual (Spanish Portuguese or French) preferred.

What We Offer

Vacation Accrued Time
Medical & Prescription Drug Coverage
Dental & Vision Insurance
Health Savings Account (HSA) & Flexible Spending Account (FSA)
Short- & Long-Term Disability Insurance
Pension Plan
Pet Insurance
Employee Assistance Program (EAP)
Professional Development

Compensation (NJ Job Transparency Law)

In compliance with New Jerseys Pay Transparency Act the hourly range for this position is $22.56 - $23.75.

University Hospital considers multiple factors when determining compensation including (but not limited to) the scope and responsibilities of the position the candidates relevant work experience education and training key skills internal equity market data and organizational needs.

About Us

University Hospital is one of the nations leading academic medical centers. As the principal teaching affiliate of Rutgers New Jersey Medical School and the only state-certified Level 1 Trauma Center in Northern New Jersey University Hospital is training the next generation of physicians and advancing science to discovery while taking exceptional care of patients regardless of their financial situation.

Apply Today

We encourage candidates from all backgrounds to apply. If you want to grow your career in healthcare while serving a vibrant community wed love to meet you.

Required Experience:

Junior IC

OverviewAbout the RoleThe primary purpose of the Medical Office Assistant position is to provide support with the daily activities of the clinic including answering phones and routing calls scheduling appointments patient referrals greeting and registering patients. Responds to requests and question...