Customer Service Agent – DP Worlds Shipping Solutions (formerly Unifeeder AS)

Join a dedicated Shortsea customer service team in Gdynia coordinating shipments supporting clients and ensuring smooth highquality logistics every day.

On behalf of Multimodal Solutions (Shortsea) MARPRO Group is looking for a Customer Service Agent for the office in Gdynia Poland. You will report to the Customer Service Supervisor and become part of an engaged team of 7 colleagues.

The job

As a Customer Service Agent in the Multimodal Solutions (Shortsea) team you support customers throughout the entire shipment process - from bookings and documentation to coordination and delivery. You act as the main point of contact for your assigned customers ensuring timely communication accurate order handling and smooth cargo flow across departments.

Working closely with colleagues in operations inland transport equipment finance and sales you secure reliable service execution and proactively resolve any issues that may this role you contribute directly to service quality and continuous improvements while gaining solid insight into multimodal logistics and shortsea shipping.

Professional qualifications

• Experience in customer service within logistics shipping or transport

• Understanding of transport and logistics processes

• Strong coordination skills with the ability to manage multiple bookings and tasks

• Confident user of relevant IT systems booking platforms and Microsoft Office tools

• Strong communication skills

Personal characteristics

• Accurate structured and attentive to detail ensuring documentation is always correct

• Solutionoriented and able to resolve operational challenges quickly and professionally

• Teamoriented with strong engagement and commitment to shared goals

• Proactive and handson you pick up the phone connect with customers and keep processes moving

• Strong relationship builder who thrives in roles with direct customer interaction

• Resilient and positive under pressure performing well in a fastpaced environment where priorities shift

• Residing in Poland (Tricity area) with proficiency in both English and Polish

Shipping Solutions (formerly Unifeeder A/S) offers

• Competitive compensation package

• Open and trusting work environment

• Opportunities for professional development in an international environment

• Friendly and dynamic team atmosphere

Application

The recruitment process is handled by MARPRO Group. Please do not hesitate to contact MARPRO Groupshould you have any questions regarding the positions or the recruitment process.

If you are interested in the position please upload a motivated application and an updated CV via the application button. You will receive a confirmation email from us. Please check your spam folder if you have not received the confirmation within 10 minutes after applying to ensure future communication.

About Shipping Solutions & Multimodal Solutions:

DP Worlds Marine Services business Shipping Solutions EAM (formerly Unifeeder A/S) provides feedering services that connect major hubs with regional and emerging markets across Europe and the Americas. Operating a dense high-frequency network Shipping Solutions EAM plays a critical role in enhancing supply chain resilience reliability and schedule integrity for customers.

The business combines operational scale with disciplined network design chartering and capacity management underpinned by a strong safety culture. Through continued investment in network resilience fuel strategy and customer partnerships Shipping Solutions EAM supports efficient trade flows while advancing practical pathways to decarbonization across regional maritime networks.

Learn more at and