Service Delivery Analyst
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Job Location:
Bielsko-Biala - Poland
Monthly Salary:
Not Disclosed
Posted on:
Yesterday
Vacancies:
1 Vacancy
Job Summary
Anord Mardix a Flex company is a global leader in critical power solutions. With facilities around the globe Anord Mardix leads in critical power infrastructure supporting a myriad of industries from financial institutions to data centers.
We develop skill sets encourage curiosity and enable empowerment we turn jobs into careers. If this sounds interesting wed like to meet you.
Job Summary
To support our extraordinary teams who build great products and contribute to our growth were looking to add a Service Delivery Analyst located in Bielsko-Biała Poland.
Reporting to the Information Technology Supervisor the Service Delivery Analyst role involves supporting operational excellence driving user adoption of services and ensuring the stability and security of the local IT environment.
What a typical day looks like:
- Performs the installation repair and preventative maintenance of personal computer and related systems.
- Provide 1st line technical support for end-users computers hardware and software printers and its network connectivity.
- Assist Network Administrator/Analyst to troubleshoot end-users network-related issues
- Define develop and execute adoption campaigns to increase usage of services.
- Participate testing the service before is released to eliminate problems or user difficulties that were not seen on the design/execution phase.
- Individual business cases and work with managers to help them embrace user experience role on the organization.
- Ensure that IT-equipment and local infrastructure performs according to our standards and in a secure and cost-efficient manner.
- Monitor and ensure that IT-security levels and maintenance on the local IT-infrastructure including network hardware and software complies with standards.
- Evaluate and demonstrate advanced technologies as well as functional techniques and help continuously improve our processes.
The experience were looking to add to our team:
- Functional knowledge educational background or relevant work experience in a similar role.
- Strong communication and interpersonal skills.
- General understanding of functional concepts
- Ability to read analyze and interpret business publications professional journals financial reports legal documents or governmental regulations.
- Strong written communication skills including the ability to write reports business correspondence and procedure manuals.
- Ability to effectively present information and respond to questions from managers associates vendors and customers.
- Comfortable communicating across all levels of the organization from production associates to executives.
- Ability to work within established processes and follow welldefined procedures.
What youll receive for the great work you provide:
- An interesting and challenging job in an experienced and great team
- Substantive support in the adaptation process
- Participation in international projects and collaboration with high-class specialists
- Access to modern technologies
- Benefits Package (private medical care life insurance and benefit card).
- Clear promotion criteria
- Employment contract
BB97
Job Category
Anord Mardix is an Equal Opportunity Employer and employment selection decisions are based on merit qualifications and abilities. We do not discriminate based on: age race religion color sex national origin marital status sexual orientation gender identity veteran status disability pregnancy status or any other status protected by law. Were happy to provide reasonable accommodations to those with a disability for assistance in the application process. Please email and well discuss your specific situation and next steps (NOTE: this email does not accept or consider resumes or applications. This is only for disability assistance. To be considered for a position at Anord Mardix you must complete the application process first).
Required Experience:
IC
