Vice President, Client Experience

WHO WE ARE

Zeta Global (NYSE: ZETA) is the AI-Powered Marketing Cloud that leverages advanced artificial intelligence (AI) and trillions of consumer signals to make it easier for marketers to acquire grow and retain customers more efficiently. Through the Zeta Marketing Platform (ZMP) our vision is to make sophisticated marketing simple by unifying identity intelligence and omnichannel activation into a single platform powered by one of the industrys largest proprietary databases and AI. Our enterprise customers across multiple verticals are empowered to personalize experiences with consumers at an individual level across every channel delivering better results for marketing programs. Zeta was founded in 2007 by David A. Steinberg and John Sculley and is headquartered in New York City with offices around the world. To learn more go to .

Background

Our mission is to continue to build a state-of-the-art Client Experience (CE) organizationcentered on platform intelligence and service as a key market differentiator. The CE team serves as the connective tissue between Sales Clients and Zetas activation channels operating through a unified One Zeta approach across business units.

By delivering insightful intelligence innovative activation strategies deterministic measurement and repeatable execution processes we help unlock the full potential of media spend. Our goal is toestablishZeta as an indispensable partner to our clients and agency partners driving predictable repeatable and scalable outcomes.

RoleOverview

We are seeking a Vice President of Client Experience to help lead and scale our CE organization across regional sales pods. This role is pivotal in shaping how platform capabilities first-party data and behavioral intelligence are translated into differentiated activation strategies and measurable client outcomes.

The ideal candidate will act as the strategic bridge between presales vision and post-sales execution-driving alignment across sales media analytics and product teams-while building trusted senior-level client relationships. Depending on your location this role could be hybrid (NYC Nashville LA San Francisco) or fully remote.

Key Responsibilities

Leadership & Team Development

• Partner with the EVP Professional Services VP Client Experience and other leadership team members to help build and lead the Client Experience team setting strategic direction and operational standards.
• Establish consistency across go-to-market execution including templates best practices and playbooks.
• Cultivate a culture of excellence innovation and continuous improvement across the CE organization.

Strategy & Execution Alignment

• Serve as the bridge between presales strategy and post-sales execution ensuring continuity ofobjectivesand seamless handoffs.
• Partner with EVPs SVPs and VPs to prioritize key accounts and define appropriate levels of engagement across cross-functional teams.
• Oversee the development and execution of forward-looking strategic roadmaps aligned to client goals and business outcomes.

Data Intelligence & Innovation

• Champion the integration of Data Cloud intelligenceleveragingfirst-party data and behavioral insightsat the core of all activation strategies.
• Foster innovation by developing cutting-edge market-leading and practical activation approaches.
• Collaborate with Activation Analytics and Data Cloud Analytics teams to deliver scalable intelligence solutions including:
• Standard dashboards
• Customer Intelligence Reporting
• Cadence and frequency insights
• Spend-level analysis

Cross-Functional Collaboration

• Drive collaboration across sales media account management analytics and product teams to ensure seamless execution and unified measurement strategies.
• Work closely with the Client Experience Project Management team to streamline workflows requests and outcomes.
• Provide client-driven feedback to inform the product roadmap and activation priorities.

Client Partnership & Advocacy

• Build strong relationships with senior client stakeholders acting asa trusted advisorandadvocatefor their business goals.
• Anticipate client needs and provide proactive strategic counsel to optimize performance and outcomes.
• Lead and support collaborative client engagements such as Illumination Workshops Art of the Possible sessions QBRs and other strategic forums.
• Deliver high-impact presentations and performance narratives that clearly communicate insights progress and recommendations.

Roadmap & Delivery Management

• Ensure clarity across projectobjectives deliverables roles and timelines.
• Maintain accountability through realistic deadline-setting progress tracking and proactive risk management.
• Communicate updates and changes clearly addressing potential roadblocks to keep initiatives aligned with strategic goals.
• Empower teams with the resources and clarity needed to execute efficiently and effectively.

Industry & Market Leadership

• Stay informed on industry trends emerging technologies and competitive dynamics to continuously refine strategies.
• Represent the Client Experience organization in executive forums and external engagements showcasing Zetas capabilities and successes.

Job Qualifications

• 12 years of experience in customer/client experience strategic accounts media strategy marketing technology analytics or a related field with progressive leadership responsibility.
• Proven experience leading cross-functional teams across sales media analytics product and account management in a matrixed organization.
• Strong background in data-driven marketing activation strategy and performance measurement with hands-on experience leveraging first-party data and behavioral insights.
• Demonstrated ability to bridge presales strategy with post-sales execution ensuring alignment continuity and measurable outcomes.
• Executive-level communication skills with experience presenting strategic narratives insights and recommendations to senior client and internal stakeholders.
• Track record of building trusted client relationships and serving as a strategic advisor to enterprise-level accounts.
• Experience developing and operationalizing repeatable processes frameworks playbooks and best practices at scale.
• Ability to prioritize and manage multiple high-impact initiatives in a fast-paced growth-oriented environment.

Preferred

• Experience working with or within marketing technology platforms data clouds or advanced analytics environments.
• Familiarity with media activation identity resolution audience strategy and deterministic measurement methodologies.
• Experience partnering closely with Product teams to influence roadmaps based on client and market needs.
• Background in agency consulting or enterprise SaaS environments supporting complex client ecosystems.
• Demonstrated success building and scaling teams across regions or sales pods.

Leadership Attributes

• Strategic thinker with a bias toward action and execution.
• Collaborative leader who thrives in cross-functional environments and drives alignment without authority.
• Client-first mindset with the ability to balance innovation feasibility and business impact.
• Comfortable operating at both the strategic and tactical levels from executive vision to operational detail.

Travel Requirements

• Ability to travel up to 25%to support key client engagements internal collaboration and strategic planning sessions.
• Travel may include client meetings executive reviews workshops and internal leadership offsites.

BENEFITS & PERKS

• Unlimited PTO
• Excellent medical dental and vision coverage
• Employee Equity
• Employee Discounts Virtual Wellness Classes and Pet Insurance And more!!

SALARY RANGE

The salary range for this role is $170000 - $200000 depending on location and experience.

PEOPLE & CULTURE AT ZETA

Zeta considers applicants for employment without regard to and does not discriminate on the basis of an individuals sex race color religion age disability status as a veteran or national or ethnic origin; nor does Zeta discriminate on the basis of sexual orientation gender identity or expression.

Were committed to building a workplace culture of trust and belonging so everyone feels invited to bring their whole selves to work. We provide a forum for employees to celebrate support and advocate for one another. Learn more about our commitment to diversity equity and inclusion here: IN THE NEWS!

Experience:

Exec