FOH, Facilities Support

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Location: BlackRock

Role Purpose

A highly self-motivated person with a passionate for customer service a team player with great attention to detail. The key focus for this role will be to create a single visual point of contact for BlackRock employees and to act as the primary interface between the internal operations of BlackRock and its clients. Providing services to the highest standards as well as representing BlackRock values in appearance presentation and manners.

You will need to demonstrate a culture that promotes JLLs core values of Teamwork Excellence and Ethics and Blackrocks principles to be a fiduciary to their clients passionate about performance and commitment to a better future.

Core Responsibilities

Welcome all visitors warmly and genuinely to BlackRock whilst walking them through the process of guest registration keeping them updated about their host / meeting taking care of their needs during their visit to BlackRock and wishing them a fond farewell.

Customer Service

• Enthusiastically welcome all visitors to BlackRock walking them through the registration process keeping them updated about their host/meeting taking care of their needs during their visit and bidding them farewell

• Ensure all visitors are correctly registered and issued a pass as per BlackRock security standards

• Alert hosts to their visitors presence and keep visitors updated about their hosts arrival time

• Provide prompt and efficient service where expectations are consistently exceeded

• Track all visitors including vendors visiting employees and guests using Resource Scheduler

• Maintain an effective customer focus in all activities

Meeting Room Support

• Process and manage conference room bookings and requirements capturing all booking data in Resource Scheduler within prescribed timescales

• Undertake daily checks of meeting rooms to ensure they are clean tidy and fully operational

• Assist in conference room set-ups including furniture changes and adjustments to moveable walls (where applicable)

• Order and deliver catering to meeting rooms as required

• Make and deliver refreshments to meeting rooms as required

• Support Audio-Visual equipment for meeting rooms and provide first-line resolution or escalate requirements as necessary

Office Support

• Answer phones in a professional manner consistent with BlackRocks global standard

• Liaise with BlackRock employees about all services offered at reception

• Ensure reception desk waiting area and meeting rooms are maintained to highest standards of tidiness and cleanliness

• Manage incoming and outgoing courier and other packages or mail as required

• Procure and distribute pantry amenity supplies and stationery

Additional Core Requirements

• Work closely with FM Technology and wider building services teams to provide the best possible service to all clients and employees

• Always wear client approved uniform and name badge when on duty and in line with required standards

• Be a proactive communicator with all key influencers within JLL BlackRock and vendor partners

Additional responsibilities

• Book taxis in line with clients policy and procedures (where applicable)

• Coordinate security access cards for employees and vendors

• Ensure you are up to date with any required changes to reception processes or office projects that may affect reception service delivery

• Ensure procedural standards manual (SOPs) are kept up to date and adhered to

• Ensure all security doors remain closed and escalate any security equipment not working as designed

• Complete all BlackRock mandatory trainings within advised deadlines

Risk Management

• Support implementation of disaster recovery and business continuity programmes

• Follow established escalation procedures and incident reporting procedures

• Adhere to JLLs business conduct by ensuring compliance with firms guidelines procedures and strategies

Required Skills and Experience

• Prior experience in facilities hospitality or related field (preferred)

• Problem-solving skills capacity to deal with ambiguity and solve complex problems effectively

• Ability to effectively deal with stressful situations

• Ability to work independently

• Self-motivated; confident & energetic

• Flexible able to adapt to rapidly changing situations

• Goal-oriented able to focus on meeting all performance targets

• Strong communicator with good presentation skills and strong verbal & written communication skills (English & local language required additional languages beneficial)

Critical Competencies for Success

• Firm First mind-set

• Client Focus & Relationship Management

• Proactive & professional approach to customer experience

Health & Safety Management (Hybrid FC Role Specific)

• Remain aware of Hygiene Health and Safety policies and Fire Regulations

• Record and report any accidents and near misses within the location adhering to company procedures

• Ensure all equipment is well maintained and in good working order

I have received and read my Job Description and understand that it acts as a guide only to my duties and responsibilities and is not exhaustive; I agree to undertake any other duties deemed reasonable by the management.

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EMPLOYEE SIGNATURE

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Issue a copy of the Job Description to the employee and file a signed copy in the employees Personnel and Training File.

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If this job description resonates with you we encourage you to apply even if you dont meet all of the requirements. Were interested in getting to know you and what you bring to the table!

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