Customer Support Agent (Danish-speaking)

Copenhagen - Denmark

Monthly Salary: Not Disclosed

Posted on: 8 hours ago

Vacancies: 1 Vacancy

Job Summary

About ViaBill

ViaBill is Denmarks leading Buy Now Pay Later provider helping consumers manage their purchases with flexible payment solutions. Were on a mission to make shopping smarter and more accessible both online and in-store.

We are looking for a Danish-speaking Customer Support Agent to help our customers with everyday questions and ensure a smooth and professional experience with ViaBill.

What you will do

Support customers with questions related to payments orders and accounts
Resolve cases in a clear friendly and solution-oriented manner
Follow internal procedures and guidelines including compliance-related checks
Accurately register and document cases in our support system
Identify recurring issues and share insights with the team
Collaborate closely with colleagues across Customer Support and Operations

About you

Native Danish speaker or fluent at a professional level
Strong command of English which is our working language
Experience in customer support or another customer-facing role
Clear and professional communicator with a strong service mindset
Structured and reliable comfortable handling multiple cases in parallel
Calm and professional even in challenging situations
Confident using digital tools and support systems
Motivated to learn and work in a fast-moving environment

What we offer

A stable role in a growing and well-established FinTech company
Structured onboarding and continuous support
A professional supportive and down-to-earth team
Modern office in the heart of Copenhagen
Opportunities for development and growth within Customer Support

About Our Team

We believe in talent drive and creating an environment where everyone has the freedom to develop their skills. Our success is backed by numbers and data and we recognize those who push beyond expectations.

Our diverse highly talented team consists of 20 nationalities and is headquartered in Copenhagen Denmark. Our office is located in the historic heart of the city.

Join our 70 ambitious colleagues and be part of something extraordinary.

We may use artificial intelligence (AI) tools to support parts of the hiring process such as reviewing applications analyzing resumes or assessing responses. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed please contact us.

Required Experience:

Unclear Seniority

About ViaBillViaBill is Denmarks leading Buy Now Pay Later provider helping consumers manage their purchases with flexible payment solutions. Were on a mission to make shopping smarter and more accessible both online and in-store.We are looking for a Danish-speaking Customer Support Agent to help ou...