Lead Digital Architect D365 (CE) Customer Service
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Job Location:
Monthly Salary:
Posted on:
19 hours ago
Vacancies:
1 Vacancy
Job Summary
Career Area:
Technology Digital and DataJob Description:
Your Work Shapes the World at Caterpillar Inc.
When you join Caterpillar yourejoining a global team who cares not just about the work we do but also about each other. We are the makers problem solvers and future world builders who are creating stronger more sustainable communities. We dontjust talk about progress and innovation here we make it happen with our customers where we work and live. Together we are building a better world so we can all enjoy living in it.
Job Duties
A Dynamics 365 CE Architect leads the design governance and delivery of enterprisescale solutions using Dynamics 365 Platform. This role focuses on Customer Service and Contact Centre solutions. This role should bridge business strategy with technical execution ensuring solutions are scalable secure costefficient and aligned with organizational standards.
Key Responsibilities
Architecting enterprise-level D365 CE/Power Platform solutions defining integration strategies with Azure custom apps and other systems.
Configure and customize D365 Customer Service applications to meet business needs.
Conduct detailed fit gap analysis blueprinting and solution modeling aligned with business requirements.
Develop logical and physical architecture diagrams integration patterns and data models.
Guiding development teams ensuring best practices mentoring and overseeing technical aspects.
Collaborating with stakeholders to align technology with business goals performing fit-gap analysis and defining technical road maps.
Supporting discovery technical writing demonstrations and needs analysis.
Guiding and Overseeing complex integrations (Logic Apps Service Bus) and deep customizations (plugins JavaScript Dataverse).
Defining security models ensuring scalability performance and driving AI adoption.
Contributing across all project phases (plan analyze design build test).
Lead complex projects spanning multiple system components and domains.
Collaborate with cross-functional teams to ensure smooth deployment and integration of the solutions.
Apply advanced knowledge and skills to solve highly complex engineering problems.
Work independently on critical systems or infrastructure components used by multiple applications.
Mentor and guide software engineers providing technical assistance and leadership.
Effectively prioritize delegate and execute tasks in high-pressure environments.
Stay updated with the latest advancements in AI and machine learning technologies.
Preferred Qualifications
Strong functional knowledge of Dynamics 365 Customer Service including Omnichannel / Contact Centre capabilities.
Hands-on configuration experience in Dynamics 365 including workflows forms views and business process flows.
Strong hands-on experience in Dynamics 365 Customer Service & Contact Center modules.
Good architecture experience with Dynamics 365 CE modules (Sales Customer Service Marketing Field Service) / CRM.
Experience designing and implementing Omnichannel for Dynamics 365 Customer Service including routing live chat voice and digital engagement capabilities.
Experience integrating D365 with Azure services.
Proficiency in Microsoft Dataverse Power Apps & Power Automate Azure Communication Services (ACS) Copilot Studio Channel Integration Framework CTI integrations via APIs REST APIs JSON webhooks.
Assist in data migration activities including data extraction transformation and loading into the D365 CE platform conduct unit testing and debugging of customizations.
Knowledge of D365 CE SDK and development tools such as Visual Studio and Azure DevOps.
Experience with integration tools and methods RESTful APIs and data migration.
Architect integration solutions using Azure Integration Services (Logic Apps Service Bus Event Grid API Management).
Define integration patterns (REST SOAP eventdriven batch) and manage connectivity with ERP CRM and external systems.
Strong command of Power Platform Power Apps (Canvas & Model-Driven) Power Automate Power Pages Dataverse Power BI exposure
Proficiency in Azure services (Logic Apps Functions Service Bus Key Vault Event Grid Azure Storage).
Good understanding of SQL data modeling API frameworks and service-oriented architecture.
Excellent problem-solving skills with a focus on scalability performance and maintainability.
Preferred Microsoft Certified Dynamics 365 Customer Engagement Functional Consultant Associate.
Posting Dates:
February 5 2026 - February 18 2026Caterpillar is an Equal Opportunity Employer. Qualified applicants of any age are encouraged to apply
Not ready to apply Join our Talent Community.
Required Experience:
Staff IC
Key Skills
- Typing
- Data Entry
- Customer Service
- Basic Math
- Computer Skills
- Windows
- Banking
- Upselling
- Pricing
- Sanitation
- Cash Handling
- Stocking
About Company
Caterpillar is the world’s leading manufacturer of construction and mining equipment, diesel and natural gas engines, industrial turbines and diesel-electric locomotives.
