Manager, Risk Management, Relay Product and Tech

Have you ever thought about what it takes to detect and prevent fraudulent transactions to ensure the hundreds of millions of Amazon packages are received on time by our customers What kinds of products and systems would you build to maximize customer satisfaction Amazon is seeking a program management team leader who is passionate about protecting Customers and can thrive working across a diverse global team.

The Relay Product Excellence (RPE) in TTS (Transportation Technology and Services) is constantly innovating new ways of identifying bad actors in our network to deliver the next generation of fraud prevention solutions for our Customers. We hold high standards for our solutions and the services we deliver: our systems are highly secure highly reliable highly available all while functioning at massive scale and delivering industry leading precision; our employees are intelligent passionate about protecting Customers and fun to work with.

You will lead a team responsible for analyzing and identifying specific instances of risk broader risk trends and points of customer friction as well as developing scalable solutions for prevention. You will need to collaborate effectively with cross-functional teams worldwide and within Middle Mile Transportation Technology to solve problems create operational efficiencies and deliver successfully against high organizational standards. You should be able to apply a breadth of tools data sources and analytical techniques to answer a wide range of high-impact business questions and proactively present new insights in concise and effective manner. You will work directly with partners in engineering and machine learning to develop new tools and revise risk addition you will be responsible for building a robust set of operational and business metrics and will utilize metrics to determine improvement opportunities.

Key job responsibilities
Lead a team of 10 Risk Analysts responsible for protecting Amazon and our customers from transportation related fraud misuse and abuse worldwide
Partner with business stakeholders to align on a cohesive roadmap that delivers against shared goals.
Support process improvement automation and control implementation projects
Drive the standardization and documentation of processes risks and controls and work with owners to assign accountability
Build continuous monitoring programs focusing on carrier partners compliance to program policies and other risk areas
Partner across product teams to apply new technologies to your program area

About the team
The TTS organization builds software systems that work across our vendors warehouses and carriers to optimize both time and cost of getting the packages delivered. Our services already handle thousands of requests per second make business decisions impacting billions of dollars a year integrate with a network of small and large carriers owner operators and drivers worldwide manage business rules for millions of unique products and improve ordering and delivery experience for millions of online shoppers. That said this remains a fast growing business and our technical journey has only started.

With rapid expansion into new geographies innovations in supply chain unique delivery models for products ranging from Amazon Fresh groceries ultra-fast Prime Now deliveries of big-screen TVs increasingly complex transportation network and growing number of shipments worldwide we see a massive opportunity to fundamentally change the way people get the stuff they need and make a big impact by cutting billions of dollars of transportation costs from the ecosystem. Our mission is to build the most efficient and optimal transportation solution on the planet using our science and technology muscle as our biggest advantage.

- 7 years of conducting workplace risk investigations experience
- Experience leveraging technology to drive process improvements
- Experience managing direct reports
- Bachelors degree or equivalent
- 5 years of people management experience
- Experience working on identity verification/fraud detection processes
- 5 years of management or 5 years of people management experience

- 7 years of customer-facing environment experience
- Lean Six Sigma Green Belt or Black Belt certification
- Knowledge of Microsoft Office including Outlook Word and Excel
- Experience working in a customer-facing environment
- Masters degree or equivalent

Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status disability or other legally protected status.

Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process including support for the interview or onboarding process please visit for more information. If the country/region youre applying in isnt listed please contact your Recruiting Partner.

The base salary range for this position is listed below. Your Amazon package will include sign-on payments and restricted stock units (RSUs). Final compensation will be determined based on factors including experience qualifications and location. Amazon also offers comprehensive benefits including health insurance (medical dental vision prescription Basic Life & AD&D insurance and option for Supplemental life plans EAP Mental Health Support Medical Advice Line Flexible Spending Accounts Adoption and Surrogacy Reimbursement coverage) 401(k) matching paid time off and parental leave. Learn more about our benefits at GA Atlanta - 133300.00 - 180300.00 USD annually