Help Desk Analyst
Share
Job Location:
Chesterfield, NH - USA
Monthly Salary:
Not Disclosed
Posted on:
Yesterday
Vacancies:
1 Vacancy
Job Summary
Job ID: VA-793969 ()
Onsite/Local Help Desk Analyst with Visio MS Office phone/email support experience
Location: Chesterfield VA (VSP)
Duration: 12 Months
Skills:
Advanced computer skills are required that aligns with the Job Description Required 8 Years
Ability to multitask and to determine root cause of problems and implement solutions Required 8 Years
Ability to resolve issues by gathering and analyzing data reasoning logically and drawing valid conclusions Required 8 Years
customer relations skills Required 8 Years
good verbal and written communication skills Required 8 Years
proficiency with Microsoft products (Word Excel PowerPoint Visio Outlook) Required 8 Years
Job Description:
The Help Desk Analyst will support VSPs new job applicant background check and employment background check program that uses criminal justice data to help employers assess if a job applicant is qualified for a position or if an employee remains qualified after the employee was involved with a criminal justice event. The incumbent will interact with employers by email telephone and other means to set up and maintain employer accounts. This includes determining if an employer is qualified to have a VSP account set up the account establish account users assist with getting users access to the employer ePortal update account information and user information and perform other duties as assigned.
The person selected for this position will work full-time onsite at Virginia State Police Headquarters 7700 Midlothian Tpke North Chesterfield VA 23235. Working hours are Monday through Friday 8:30am to 5:00pm excluding state holidays.
Knowledge Skills and Abilities: Advanced computer skills are required that aligns with the Job Description. Ability to multitask and to determine root cause of problems and implement solutions In addition customer relations skills; good verbal and written communication skills; and proficiency with Microsoft products (Word Excel PowerPoint Visio Outlook).
innoSoul Inc. is an Information Technology company and offers technology solutions in various platforms to different business domains. More specifically business solutions for Application Development System integration network or software installation support Custom Web Development Hosting solutions. Our value-added solutions leverage technology to enhance business performance increase productivity and secure data.
Key Skills
- user account
- Active Directory
- Customer Service
- Information Technology
- desk support
- End user
- Project Management
- Phone Calls
- service levels agreement
- Desk Staff
- Ltil
- Procedures
- Setup
- hardware
- Technical Support
