Senior ServiceNow Administrator
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Job Location:
Monthly Salary:
Posted on:
23 hours ago
Vacancies:
1 Vacancy
Job Summary
When our values align theres no limit to what we can achieve.
At Parexel we all share the same goal - to improve the worlds health. From clinical trials to regulatory consulting and market access every clinical development solution we provide is underpinned by something special - a deep conviction in what we do.
Each of us no matter what we do at Parexel contributes to the development of a therapy that ultimately will benefit a patient. We take our work personally we do it with empathy and were committed to making a difference.
Job Purpose:
The ServiceNow Developer & Administrator is responsible for designing developing configuring and maintaining the ServiceNow platform to support business processes across the organization. This role combines handson development with platform administration ensuring stability scalability and continuous improvement of ServiceNow applications and modules.
Key Accountabilities:
Accountability:
Platform Administration
Manage daytoday administration of the ServiceNow platform including user management roles groups ACLs and data integrity.
Monitor system performance scheduled jobs integrations and overall platform health.
Maintain CMDB accuracy and support discovery service mapping and asset management activities.
Apply platform upgrades patches and hotfixes while ensuring minimal disruption.
Enforce governance best practices and compliance with organizational standards.
Development and Configuration
Design and implement solutions using ServiceNow modules such as ITSM ITOM ITAM CSM or others as required.
Build and customize applications workflows business rules UI policies client scripts and integrations.
Develop and maintain REST/SOAP integrations with external systems.
Create and enhance catalog items record producers and automation workflows.
Implement custom UI pages dashboards and reporting solutions.
Process and Collaboration
Work closely with stakeholders to gather requirements and translate them into technical solutions.
Participate in Agile ceremonies sprint planning and backlog refinement.
Provide technical guidance documentation and knowledge transfer to internal teams.
Troubleshoot issues perform root cause analysis and implement longterm fixes.
Support governance processes including change management and release management.
Skills:
Proven experience as a ServiceNow Developer and/or Administrator.
Strong understanding of ServiceNow architecture data model and platform capabilities.
Proficiency in JavaScript Glide API Flow Designer and ServiceNow scripting.
Experience with integrations (REST SOAP MID Server OAuth etc.).
Knowledge of ITIL processes and best practices.
Familiarity with CMDB Discovery and Service Mapping.
Ability to translate business requirements into technical solutions.
Strong problemsolving skills and attention to detail.
Excellent communication and stakeholdermanagement abilities.
Strong analytical and troubleshooting mindset.
Ability to work independently and collaboratively in a fastpaced environment.
Commitment to continuous learning and platform innovation.
Preferred Qualifications:
ServiceNow certifications such as:
Certified System Administrator (CSA)
Certified Application Developer (CAD)
ITSM ITOM ITAM
Experience with Agile/Scrum methodologies.
Background in enterprise IT operations cloud technologies or automation tools.
Knowledge and Experience:
Handson administration of core ServiceNow modules including Incident Problem Change Request Knowledge CMDB and Asset.
Proficiency in configuring platform components such as business rules UI policies client scripts notifications SLAs and access controls.
Experience managing user roles and permissions to maintain secure and compliant access across the platform.
Strong understanding of CMDB structure and data hygiene including CI relationships discovery results and reconciliation.
Familiarity with ServiceNow upgrades and patching cycles including planning testing and postupgrade validation.
Experience supporting integrations using REST SOAP MID Server and authentication methods like OAuth or Basic Auth.
Ability to troubleshoot platform issues using logs system diagnostics and rootcause analysis techniques.
Knowledge of ITIL processes and how they map to ServiceNow workflows and data models.
Experience creating and maintaining dashboards and reports for operational and leadership visibility.
Comfort working in Agile environments participating in sprint planning backlog refinement and release cycles.
Education:
Bachelors degree or equivalent or necessary ServiceNow certification.
Required Experience:
Senior IC
Key Skills
- Leadership skills
- Communication skills
- Diary Management
- GAAP
- Accounting
- ocacle
- Payroll admin
- Performance Management
- Human Resources
- Supervising Experience
- Financial Planning
- Writing Skills
About Company
Parexel is in the business of improving the world’s health. We do this by providing a suite of biopharmaceutical services that help clients across the globe transform scientific discoveries into new treatments. From clinical trials to regulatory, consulting, and market access, our the ... View more
