Senior Manager, People Operations

About Us:

Grow Therapy is on a mission to serve as the trusted partner for therapists growing their practice and patients accessing high-quality care. Powered by technology we are a three-sided marketplace that empowers providers augments insurance payors and serves patients. Following the mass increase in depression and anxiety the need for accessibility is more important than ever. To make our vision for mental healthcare a reality were building a team of entrepreneurs and mission-driven go-getters. Since launching in February 2021 weve empowered more than ten thousand therapists and hundreds of thousands of clients across the country and insurance landscape. Weve raised more than $178mm of funding from Sequoia Capital Transformation Capital TCV SignalFire and others.

What Youll Be Doing:

The Senior Manager People Operations is a critical leader within the Talent Enablement team responsible for building and scaling the people operating environment that allows exceptional talent to ramp quickly do high impact work and choose to stay and grow with Grow.

As Grow accelerates toward 1000 plus employees performance is no longer constrained - or enabled - by talent alone but by the quality of the environment in which that talent operates. This role owns the operational backbone of that environment. From systems and data to workflows and decision norms to how employees experience Grow from offer through exit you will ensure our People Operations foundation is efficient clear reliable representative of our values and built to scale.

This role owns the full - backend and frontend - People Operations function and shared services model including employee lifecycle operations people systems and tooling payroll benefits administration compliance and documentation. You will partner closely with the Director of Talent Enablement to translate Talent Enablement strategy into scalable systems operations and norms that enable strong talent outcomes.

This is a hands-on builder role for someone who can architect scalable infrastructure and systems while also ensuring excellent day-to-day execution. You will lead a high performing People Operations team and be at the forefront of leveraging AI to increase productivity improve accuracy and enhance the employee experience.

In this role you will:

• Build hire and lead a high performing People Operations team by setting clear vision priorities operating rhythms and standards for execution
• Influence the long-term operating model for People Operations to support future scale
• Own end-to-end employee lifecycle operations including onboarding employee changes leaves offboarding documentation management background checks work authorization and compliance administration
• Oversee payroll benefits administration leaves of absence immigration and people compliance with a strong focus on accuracy trust risk mitigation and employee experience
• Partner closely with People Business Partners Finance Legal and IT to build and operate the operational backbone of the People function
• Design and scale a foundational shared services model for the People team that establishes clear ownership service levels and operating norms across Talent Acquisition People Business Partners People Analytics & Insights and People Operations
• Lead the adoption of AI across People Operations to improve productivity accuracy and the employee experience including building and scaling an AI-enabled People Help Desk with strong self service capabilities and proactive issue resolution
• Own and evolve people systems strategy implementation and ongoing optimization including vendor management change management access controls integrations and continuous improvement
• Design and implement scalable workflows documentation standards approval chains and compliance checkpoints that reduce friction while maintaining quality and consistency
• Establish and monitor operational and system health metrics using people data (and partnering with Director People Analytics & Insights when applicable) to drive decisions prioritize work and continuously improve the People environment
• Partner with the Director of Talent Enablement Finance and other key stakeholders on benefits strategy including broker relationship management new hire enrollment open enrollment vendor management and ongoing benefits education
• Lead complex cross functional initiatives and first iteration transformation work including major people systems implementations and related change management
• Anticipate future scale needs and proactively evolve systems operations and norms ahead of growth

Youll be a good fit if

• You have 10 plus years of experience in People Operations or HR Operations including experience leading teams
• You have built or significantly evolved a scalable data driven people operations function across the full employee lifecycle
• Deep experience owning implementing and optimizing enterprise HRIS and people systems in high growth environments including tools such as Rippling Pave and Carta
• You are fluent in AI tools and applications relevant to People Operations constantly learning about AI and its applications in the People Operations space and excited to lead adoption and capability building
• You can seamlessly shift between strategic system design and hands-on execution
• You use data to tell clear compelling stories that inform decisions rather than simply reporting metrics
• You are a people leader that others trust and enjoy working with known for coaching clarity values leadership and thoughtful challenge
• You are a change leader that can outline a clear vision rationale path for getting there and communicate compellingly and empathetically to stakeholders and others impacted by new models or ways of working
• You are an executor and strategic operator at heart you move quickly and thoughtfully in ways that have immediate impact while also working backward from a larger plan
• You bring strong systems thinking problem solving skills and an ability to turn complexity into clarity
• You communicate clearly and partner effectively across functions and levels
• You thrive in ambiguity bring a proactive mindset and adapt quickly as the business evolves
• You are deeply aligned with Grows mission and values and excited to help build the People function of the future

Employment Type: Full Time Exempt
Base Compensation: The base compensation range for this position is

Hybrid Commitment: $155000 - $190000 USD Annually

Fully Remote Commitment:$130000 - $159000 USD Annually

This role can be hybrid (onsite from our NYC San Francisco or Seattle hub location three days per week: Tuesday Wednesday Thursday) or fully remote. Both arrangements include travel 23 times per year (e.g. company and department offsites).

The base compensation for this role will vary depending on several factors including relevant experience qualifications and the candidates working location.

If you dont meet every single requirement but are still interested in the job please apply. Nobody checks every box and Grow believes the perfect candidate is more than just a resume.

Full Time Employee Benefits:

• Comprehensive Health Coverage: Medical dental and vision insurance plus life and disability coverage.
• Parental Leave & Family Support: Up to 18 weeks paid leave and a new child stipend.
• Financial Wellness: 401(k) program and equity opportunities.
• Meals & Home Office Support: Stipends for home office setup and ongoing funds for meals with tailored perks for both remote and in-office employees.
• Time Off to Recharge: Flexible PTO 12 paid holidays and a full winter break week.
• Wellness & Development: Annual stipends to put towards personal & professional growth.
• Mental & Physical Health Support: No-costaccess to therapy through the Grow platform weekly flexible hours for self-care (Mental Health Mornings/Afternoons) and memberships to leading wellness apps (such as One Medical Headspace and Talkspace).
• Extra Perks: Pet insurance discounts commuter benefits and global travel assistance.

Research shows that some groups hesitate to apply unless they meet every qualification. If youre excited about this role but dont check every box we encourage you to apply. At Grow we value diverse experiences transferable skills and the unique strengths each person brings.

Grow Therapy is proud to be an equal opportunity workplace and is an affirmative action employer. We are committed to equal employment opportunity regardless of race color ancestry religion sex national origin sexual orientation age citizenship marital status disability gender identity or Veteran status. We also consider qualified applicants regardless of criminal histories consistent with legal requirements.

Use of AI Tools: By submitting your application you acknowledge and consent to the use of automated tools as part of our recruitment process. Specifically we use a third-party AI toolGem to assist in theinitial screening of resumes. This tool analyzes resumes based on role-specific criteria provided by our recruiters to identify potentially strong matches for the role. Importantly no hiring decisions are made by the AI tool.All decisions about which candidates move forward are made by our human recruiting team after independent review.More information about Gems approach to compliance withCalifornia FEHA regulations on automated decision systemsandNew York Local Law 144can be found on the Gem compliance website.We are committed to transparency and fairness in our hiring practices. If you have questions about how our AI tools work or would like more information about how your application will be processed please contact us at . If you require an accommodation due to a disability or have concerns about the use of AI in the hiring process please also contact us. We are happy to provide assistance or offer an alternative method of participating in the recruitment process.