Engagement Manager

Stockholm - Sweden

Monthly Salary: Not Disclosed

Posted on: Yesterday

Vacancies: 1 Vacancy

Job Summary

Your work days are brighter here.

Were obsessed with making hard work pay off for our people our customers and the world around us. As a Fortune 500 company and a leading AI platform for managing people money and agents were shaping the future of work so teams can reach their potential and focus on what matters most. The minute you join youll feel it. Not just in the products we build but in how we show up for each other. Our culture is rooted in integrity empathy and shared enthusiasm. Were in this together tackling big challenges with bold ideas and genuine care. We look for curious minds and courageous collaborators who bring sun-drenched optimism and drive. Whether youre building smarter solutions supporting customers or creating a space where everyone belongs youll do meaningful work with Workmates whove got your return well give you the trust to take risks the tools to grow the skills to develop and the support of a company invested in you for the long haul. So if you want to inspire a brighter work day for everyone including yourself youve found a match in Workday and we hope to be a match for you too.

About the Team

We believe that everything starts with learning. And that by changing the way the world learns we can change the world for the better. If thats a mission that excites you youll be in great company at Sana in Workday.
Were on a mission to revolutionise how humans access knowledge through artificial intelligence. Throughout history breakthroughs in knowledge sharing from the Library of Alexandria to the printing press to Google have been pivotal drivers of human progress. Today as the volume of human knowledge grows exponentially making it accessible and actionable remains one of humanitys most critical challenges. Were building a future where knowledge isnt just more accessible; its a catalyst for achieving the previously impossible. If all of this sounds exciting youre in the right place.

Our Impact team is known for its adaptability entrepreneurial spirit and relentless pursuit of excellence embodying our core belief that learning is the foundation of all meaningful change. We work very closely with the companies who choose Sana: together we problem solve design solutions and implement them to drive real change. Ultimately we measure ourselves by the impact we achieve through rolling out and adopting Sana across our customers organisations. By scaling this team we shape the future of Sanas customer success solution engineering and deployments functions and create a significant impact on how people learn across every industry and across the globe.

About the Role

About the Role Engagement Manager

As an Engagement Manager you are the senior owner of some of Sanas most strategic customer engagements. You lead complex multi-phase implementations and drive long-term value realisation for our enterprise customers. You act as the primary point of accountability for the overall success of the engagement: from discovery and solution design through deployment and change management to adoption expansion and measurable business impact.

You will orchestrate cross-functional teams (product solutions CS data partners) and engage with senior customer stakeholders to ensure Sanas solutions are aligned with their strategic priorities. You combine strong project and program management discipline with a consultative mindset and commercial awareness ensuring that projects are delivered on time within scope and budget while uncovering opportunities to deepen and expand the partnership.

Key Role Responsibilities:

In this role you will:

Own end-to-end customer engagements

Serve as the overall engagement owner for assigned accounts accountable for successful implementation and ongoing value realisation.

Lead complex deployments of Sana for medium and large enterprise customers from discovery and design through go-live and post-launch optimisation.

Lead project and program delivery

Define and manage project scope plan timelines risks and dependencies across multiple work streams.

Ensure delivery within the budget and scope outlined in the Statement of Work proactively managing changes and trade-offs.

Coordinate internal Sana resources and external partners to deliver against project objectives.

Engage senior customer stakeholders

Build and maintain trusted advisor relationships with executive sponsors and key decision makers.

Facilitate steering committees and executive readouts clearly articulating progress risks and business impact.

Align Sanas roadmap and capabilities with the customers strategic priorities and success metrics.

Drive adoption and measurable impact

Define track and report on success metrics and KPIs for each engagement.

Work closely with customer project managers and business owners to promote adoption ensure change readiness and drive continuous improvement.

Identify optimisation and expansion opportunities that increase the value customers realise from Sana.

Provide strategic and solution guidance

Translate business requirements into solution designs and implementation plans in collaboration with Solution Engineering and Product.

Advise customers on best practices for learning change management and digital adoption leveraging Sanas capabilities.

Challenge and refine customer requirements where needed to ensure viable scalable and high-impact solutions.

Collaborate cross-functionally and with partners

Work effectively with Sales to scope new engagements shape proposals and ensure a smooth transition from presales to delivery.

Manage third-party partners or vendors as part of the overall project team maintaining accountability for overall outcomes.

Provide structured feedback to Product and Engineering based on customer needs and deployment learnings.

About You

Basic Qualification:

1-3 years of progressively responsible experience in Enterprise software implementation management consulting or customer success / professional services roles.
Minimum Educational Requirement Bachelors degree (or foreign equivalent) in Business Management Information Systems Computer Science Engineering or a closely related field.
A Masters degree in a related field is preferred but not lieu of a bachelors degree the employer will accept an equivalent combination of education and progressively responsible experience.
Fluency in English is mandatory; additional languages are a plus.

Other Qualifications:

You will thrive in this role if you:

Are naturally curious always seeking to learn and view every challenge as a growth opportunity.
Have strong project and program management skills with a solid track record leading complex implementations in a Professional Services or Customer Success environment.
Are comfortable engaging with Clevel and senior stakeholders with excellent communication and presentation skills.
Possess grit and determination allowing you to weather setbacks and persist towards ambitious goals.
Are driven by excellence and high standards in planning execution and stakeholder management.
Embody humbleness and a collaborative mindset always ready to learn from others and cocreate solutions.
Are deeply committed to our mission of changing the way the world learns and have a genuine passion for driving customer impact.
Are strong at building relationships working cross-functionally and influencing internal and external stakeholders.
Can manage multiple priorities and engagements in parallel maintaining structure and clarity for all parties involved.
Promote a positive and inclusive working environment and contribute to the culture of the Impact team.
Have international and/or cross-cultural experience and are comfortable working with global customers.

Our Approach to Flexible Work

With Flex Work were combining the best of both worlds: in-person time and remote. Our approach enables our teams to deepen connections maintain a strong community and do their best work. We know that flexibility can take shape in many ways so rather than a number of required days in-office each week we simply spend at least half (50%) of our time each quarter in the office or in the field with our customers prospects and partners (depending on role). This means youll have the freedom to create a flexible schedule that caters to your business team and personal needs while being intentional to make the most of time spent together. Those in our remote home office roles also have the opportunity to come together in our offices for important moments that matter.

At Workday we are committed to providing an accessible and inclusive hiring experience where all candidates can fully demonstrate their skills. If you require assistance or an accommodation at any point please email .

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Required Experience:

Manager

Your work days are brighter here.Were obsessed with making hard work pay off for our people our customers and the world around us. As a Fortune 500 company and a leading AI platform for managing people money and agents were shaping the future of work so teams can reach their potential and focus on w...