Support Analyst l-Infrastructure
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Job Location:
Charlotte, VT - USA
Monthly Salary:
Not Disclosed
Posted on:
2 days ago
Vacancies:
1 Vacancy
Job Summary
Overview
As a Support Analyst I emphasizing your technical proficiency you will delve into the fundamentals of Esris robust Geographical Information Systems (GIS) platform and its intersections with vital IT principles like networking databases cloud computing and software issue proactive and resourceful approach will drive creative solutions to our customers most complex challenges while thriving in a dynamic and collaborative setting. You will have the opportunity to aid our customers in utilizing the GIS platform effectively to further increase the benefits of location on a rewarding journey with Esri where youll be part of a team that delivers exceptional global technical support guiding customers towards the effective and impactful usage of GIS. At Esri we are committed to our customers and their success. It is a place for you to do your best work and partner with our customers amid a supportive culture that encourages creativity collaboration and passion.
Responsibilities
- Embrace innovative thinking. Provide high-quality technical support by responding in real-time to customer needs in cases submitted via email chat and/or phone interactions.
- Empower our customers to be successful.Analyze customer issues to identify understand and articulate the core problem and potential solutions.
- Become a technical expert. Stay current on new releases and learn multiple products to continuously expand the breadth of work supported within the Esri platform.
- Fostering an environment of helpfulness and collaboration. Partner with team members to identify common patterns align on the best path forward and solve cases.
- Understand our customers. Maintain comprehensive case documentation in our customer relationship management (CRM) system to better understand the mission and activities of our customers.
Requirements
- 1 years of professional and customer service experience in a similar position supporting similar responsibilities
- Ability to learn the configuration usage and performance conceptsof ArcGIS Online ArcGIS Pro and ArcGIS Enterprise to an industry context
- Experience communicating with customers with varying technical aptitudes in GIS and information technology
- Knowledge of information technology frameworks including security networking installation configuration and performance
- Demonstrated experience with SAML such as Active Directory Federation Services (ADFS) Google Workspace Okta and Shibboleth
- Be self-motivated a proactive problem solver team oriented and creative
- Bachelors degree in geography computer science GIS information Technology environmental science natural resources or a related STEM field
Recommended Qualifications
- Professional experience with Esri software or various software systems such as ArcGIS Online ArcGIS Pro or Enterprise
- Understanding of cloud computing concepts and environments (Microsoft Azure or AWS)
- Proficiency in computer troubleshooting such as such as reading network traffic and configuring software
- Proficiency with one or more programming languages (C# .NET Java C Swift Kotlin or JavaScript)
- Masters degree in geography computer science GIS information technology environmental science natural resources or a related STEM field
#LI-DS5
Required Experience:
IC
Key Skills
- Installation Maintenance Repair
- Quality Assurance
- Active Directory
- End user
- Access Points
- Deskside Support
- Infrastructure Development
- Project Management
- Quality Control
- Troubleshoot
- User Accounts
- Desktop
- Setup
- hardware
- Technical Support
About Company
ArcGIS Indoors is indoor mapping & space management software that enables organizations to build an indoor GIS. Improve operations & safety across facilities.
