Create your best future and join Westpac as an Integration Manager.
This role will play a crucial part of the UNITE team. UNITE is our business-led tech-enabled transformation and a key priority for the Group. UNITE is about delivering one best way to make our processes systems and tech simpler so we can deliver a better experience for our customers and make things easier for our people.
Whats the role
As an Integration Manager youll act as the key link between the UNITE program and Customer Solutions ensuring each business units needs are represented throughout discovery and design. Youll work closely with initiative leads to identify impacts stakeholders and operational requirements keeping service levels KPIs and customer advocacy at the forefront.
You will align businesscase requirements manage operational risks and map impacted processes systems and controls. Youll coordinate CS resource engagement plan for effective resourcing and backfills and contribute to the UNITE change strategy to ensure the transformation supports CS goals such as SLA performance process simplification reduced manual controls and OPEX efficiency.
Youll manage dependencies across major transformation initiatives support CS governance through timely businesscase and changerequest reviews and maintain strong engagement across CS business units so impacts are clear risks are managed and the program lands successfully.
What do I need
Create your future today
To get started simply click on the APPLY or APPLY NOW button #UNITEProgram
Were all about creating a supportive and inclusive community. We welcome everyone no matter your age gender background or abilities. We also provide additional support to welcome our veterans Indigenous Australians and neurodiverse community.
If you need any adjustments during the recruitment process you can find out more information and additional contact details by visiting thePeople with Disability and/or needing Accessibility Requirementspage on ourwebsite.
Required Experience:
Manager
Westpac has a long and proud history as Australia's first and oldest bank. It was established in 1817 as the Bank of New South Wales under a charter of incorporation provided by Governor Lachlan Macquarie. In October 1982 it changed its name to Westpac Banking Corporation following th ... View more