Take your career to new heights with Loopio!

Loopio is looking for a senior engineering leader to own our Site Reliability Engineering (SRE) Infrastructure and MLOps this role you will be the primary architect of the reliability scalability and cost efficiency of the systems that power Loopios platform.

Youll lead teams that design build and operate our production infrastructure ensuring our services are resilient observable and ready to scale as we integrate advanced AI and agentic workflows. Youll partner closely with Product Engineering Security and Data teams to enable fast safe delivery while maintaining operational excellence.

Note: This is an existing vacancy on the team

What Youll Be Doing

Leadership & Team Development

• Lead and grow multiple teams across SRE Cloud Infrastructure and MLOps.

• Coach and develop engineering managers and senior individual contributors fostering a culture of ownership and high craft.

• Build a Platform-as-a-Product mindset ensuring that infrastructure and ML tooling serve as enablers for the rest of the engineering organization.

• Partner with Recruiting to attract and retain specialized talent in the cloud reliability and machine learning infrastructure space.

Reliability & Operational Excellence

• Own the operational health of production systems including availability latency and durability.

• Define and evolve SLIs SLOs and error budgets moving the organization toward data-driven reliability decisions.

• Lead incident response driving blameless postmortems and systemic improvements to reduce toil and improve on-call sustainability.

• Support ML-specific reliability ensuring that model inference pipelines and vector databases meet the same high standards as our core SaaS platform.

Infrastructure & MLOps Strategy

• Evolve Loopios cloud architecture overseeing capacity planning disaster recovery and business continuity.

• Drive the MLOps roadmap establishing standards for model deployment monitoring and scaling (including LLM orchestration and RAG pipelines).

• Lead Cloud FinOps ensuring our infrastructure and AI compute costs are visible intentional and optimized.

• Establish standards for infrastructure automation (IaC) configuration management and secrets handling.

Security & Cross-Functional Leadership

• Partner with Security to ensure secure-by-default infrastructure and robust backup/recovery strategies.

• Communicate risks and trade-offs clearly to senior leadership acting as a calm trusted voice during high-severity events.

• Collaborate with Product Engineering to support the delivery of high-impact AI features without sacrificing platform stability.

What Youll Bring to the Team

• 8 years of experience in infrastructure SRE or cloud engineering roles with 3 years leading specialized engineering teams.

• Deep Cloud Proficiency: Extensive experience with AWS (preferred) and modern infrastructure-as-code (Terraform).

• Operational Grit: A proven track record of leading teams through production incidents and complex architectural migrations.

• MLOps Awareness: Understanding of the unique infrastructure needs for machine learning such as GPU orchestration model serving or data pipeline stability.

• Systems Scaling & Observability: Proven expertise in managing large-scale containerized environments and leveraging observability stacks to ensure platform health.

• Strategic Communication: Ability to align technical roadmaps with business objectives and advocate for infrastructure investment.

• Experience with FinOps or managing significant cloud budgets is a plus.

• Background in supporting AI agentic workflows or autonomous orchestration systems is a plus.

Where Youll Work

• Loopio is a remote-first workplace because we recognize the advantages of working flexibly. We are HQd in Canada with established hub regions around the world where we hire from.

• Our employees (or Loopers as we call ourselves!) live and work in Canada (British Columbia and Ontario) London and India (specifically in Gujarat Maharashtra and Bengaluru).

• The majority of our team is based in ON and BC which means these employees live and work remotely within a 300km radius of Toronto (within Ontario) and Vancouver (Within BC).

• We offer flexible co-working locations available to Loopers in ON and BC. Those based in ON have the option of working out of our convenient co-working space located in the heart of Downtown Toronto and a 12-minute walk from Union Station. BC Loopers have the option to work centrally in Vancouver. It is whatever works best for you!

• Youll collaborate with your teams virtually across the UK India and North America (were just a Zoom call and Slack message away!) with core sync hours and focus time for headsdown work during the workday

• We encourage asynchronous collaboration to effectively work as a global #OneTeam!

Why Youll Working at Loopio

• Your manager supports your development by providing ongoing feedback and regular 1-on-1s we leverage Lattice for our 1:1s and performance conversations

• You will have the opportunity to elevate your craft and the opportunity to explore your creativity with a dedicated professional mastery allowance for more learning support! We encourage experimentation and innovative thinking to drive business impact.

• We offer a wide range of health and wellness benefits to support your physical and mental well-being starting day 1 with Loopio.

• Well set you up to work remotely with a MacBook laptop a monthly phone and internet subsidy and a work-from-home budget to help get your home office all set up.

• Youll be joining a supportive culture that has thoughtfully built out opportunities for connections in a remote first environment.

• Participate in townhalls AMA (Ask-Me-Anything) and quarterly celebrations to celebrate the big wins and milestones as #oneteam!

• Our four active Employee Resource Groups offer opportunities for employees to learn and connect year-round.

• Youll be a part of an award-winning workplace with an opportunity to make a big impact on the business.

Questioning your qualifications Read this Hi there we recognize that all too often potential candidates dont apply for a position simply because they dont hit every single criteria included in the job descriptionparticularly members of underrepresented groups.

Whether or not your experience checks off all the boxes on a job posting we still encourage you to apply to ensure that your application receives a review from our team. We understand that a resume can only showcase so much during the applicant stage so weve created prompts in the application for you to share more about yourself. If youve made a career transition (or a few!) youre self taught in a new role or you have skills/experience youd like to highlight we want to hear more about what you could bring to the table.

AI in Recruitment At Loopio we leverage artificial intelligence (AI) technology to enhance our recruitment process. These tools assist with tasks such as resume screening drafting preliminary job descriptions generating initial interview questions transcription and occasionally sourcing prospective candidates. However AI is never used to make final hiring decisions; our use of AI serves to support repetitive and administrative tasks in order to streamline our hiring and recruitment workflows. We are committed to the responsible use of AI in our hiring practices prioritizing both an improved candidate experience and operational efficiency. Our standardized hiring practices remain focused on reducing biases with all key hiring decisions solely made by our team. We continuously review and refine our hiring practices to align with industry best practices and evolving legal guidelines

Loopio is an equal opportunity employer that is deeply committed to building equitable workplaces that are diverse and inclusive. We actively encourage candidates from all backgrounds and lifestyles to consider us as a future employer. Please contact a member of our Talent Experience team () should you require accommodations at any point during our virtual interview processes.

Required Experience:

Senior Manager